Senior Business Systems Analyst (GTM, Sales Systems)

We are looking for a Senior Business Systems Analyst with top notch “Run The Business” skills to join our GTM Business Systems Team. In this role you will be responsible for supporting our Sales, Marketing and Billing/Finance teams by administering and advancing the business systems that are the heart of our departments. We’re looking for someone with a deep knowledge of the Salesforce ecosystem and CPQ interested in building out a world class enterprise sales tech stack using the best tools on the market.  By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes.  You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.

• Collaborate with business partners to identify, analyze and document requirements for new Salesforce initiatives and enhancements.
• Lead the design, configuration and customization of Salesforce solutions that meet business needs, using best practices.
• Act as the primary liaison between business partners and technical teams to ensure solutions are delivered on-time, within scope and to specification.
• Conduct data analysis to identify trends, validate assumptions, and support business cases.
• Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.
• Participate in the testing and deployment of enhancements and projects related configuration in Salesforce, CPQ, and other sales tools.
• Develop a deep knowledge of various platforms to help document and improve Intercom’s sales process.
• Effectively liaise between Sales Operations, Marketing Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.

• Bachelor’s Degree or relevant work experiences
• 5+ years of experience as a Salesforce BSA or Salesforce Admin, with a strong understanding of Salesforce architecture and integration with other systems.
• Salesforce Certified Administrator or Platform App Builder Certifications.
• Experience in Salesforce Lightning and/or Salesforce CPQ is a plus.
• Experience working in an Agile environment.
• Ability to document the business use cases and translate into technical requirements.
• Facilitate and drive alignment between conflicting prioritization.
• Effective verbal and written communicator.
  

• Salesforce Certified Administrator or Platform App Builder Certifications
• Experience working in an Agile environment
• Experience or troubleshooting issues involving Flows, Validation Rules, Process Builders, and Apex Triggers within Salesforce
• Sales or Sales Ops Experience
  

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
  
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  
• Comprehensive medical, dental, and vision coverage
  
• Open vacation policy and 10 corporate holidays
  
• Paid Parental Leave Program
  
• Commuter benefits + 401k plan
  
• In-office bicycle storage
  
• Fun events for Intercomrades, friends, and family!
  

The base salary range for this role is targeted at $102,900.00 - $139,100.00 in Colorado, 108,900.00 - 147,200.00 in Washington, and 121,000.00 - 163,600.00 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.