Senior Business Systems Analyst (Marketing)

The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).

We’re looking to hire an experienced Senior Business Systems Analyst to join our Top of Funnel GTM Systems team, owning all systems and data engineering for our “Lead to Opportunity” workflows.

We have a modern Top of Funnel Systems stack that includes: Marketo, Outreach, Intercom, RingLead and Salesforce.

The strength of the software data sets owned by the Top of Funnel Systems team directly correlates to the strength of our new business growth, so the leader of this team has a huge opportunity to positively impact Intercom’s trajectory as a company.

We’re looking for someone with deep technical knowledge and interested in building out a world class enterprise marketing tech stack using the best tools. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.

• Own the technical strategy and operations of our Lead-to-Opportunity workflow, with Marketo and Salesforce being your core systems.
• Play a key leadership role in developing the company's "GTM Data Strategy" to ensure our core GTM data sets (Leads, Accounts, Contacts and Opportunities) are reliably accurate, thus enabling fast & accurate business performance reporting and enabling faster, easier integration of new software and services that rely on this data.  
• Prioritize and drive business systems projects to completion working with stakeholders in various departments 
• Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.
  
• Participate in the testing and deployment of enhancements and projects related configuration
  
• Develop a deep knowledge of various platforms to help document and improve Intercom’s process.
  
• Effectively liaise between Marketing Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.
  

• Bachelor’s Degree
  2+ years experience with Salesforce Administration 
• Experience with 3rd party tools such as Marketo, Outreach, Intercom, RingLead and Salesforce.
• Strong problem solving & technical skills
• Excellent verbal and written communications skills
• Fascinated by the way things work and love to learn
• Want to work in a fast, high growth startup environment

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
  
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  
• Comprehensive medical, dental, and vision coverage
  
• Open vacation policy and 10 corporate holidays
  
• Paid Parental Leave Program
  
• Commuter benefits + 401k plan
  
• In-office bicycle storage
  
• Fun events for Intercomrades, friends, and family!
  

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.