Senior Care Navigator

Octave’s mission is to create a new standard for mental healthcare delivery, one that is accessible to more people and sustainable for providers. We are broadening access to high quality mental health services that are measurement-based and insurance funded. Now more than ever, we are looking to serve communities dealing with the rising public health challenge of addressing mental health needs. Octave is VC-backed and was founded in 2018 with footprints in New York and California, as well as virtually nationwide. We are expanding our beautiful practices throughout New York and California, offering telehealth and also clinic-based services.

Our Senior Care Navigator will be the ultimate guide to Octave for our prospective clients.  This role will contribute to Octave’s mission of expanding access by introducing clients to our innovative practice, welcoming new clients to Octave, and guiding them through the behavioral health landscape. They will be involved in interacting with our highest-needs clients, ensuring they receive the support in their time of need.

The ideal candidate has a clinical background, is a strong team player, and an innovative problem-solver with a passion for helping people navigate healthcare and an operationally astute eye. You are self-aware, performance driven, and thrive off of solving tough problems. You have mastered the art of communication, executing on projects, and being a thought leader. You enjoy keeping busy and gain energy from working with clients, and internal stakeholders.

• Conduct outreach to understand higher risk clients’ needs, and take action when necessary with the support of clinical staff.
• Support clients along their care journey, from entry into our system, all the way to their first appointment with their provider.
• Leverage clinical expertise and experience to determine the most suitable provider for our clients based on needs, preferences and availability. 
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations. 
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.

• Master’s level mental health/clinical degree.
• Preferred 2-3 years experience working in a Care Navigation/Coordination/Intake capacity, specifically within the mental health or healthcare arena.
• Experience with telephonic crisis intervention.
• West Coast (PST) hours required (9am-5pm PST, Monday thru Friday).
• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Detail oriented and impeccable organizational skills are a must. 
• Operational experience within a fast-growth healthtech organization is ideal. 
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented. 
• Nimble and open to frequent change, iterative processes, and operating in a testing culture. 

We are a startup, so flexibility in role and the willingness to go outside of the exact job responsibilities is a requirement. We are a meritocracy, and believe in creating growth paths for people who excel. 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The salary range for this role is $65,000-$73,000.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans.  Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available.  Octave offers generous Paid Time Off as well as paid parental leave benefits.