Senior Chatbot Engineer (OneReach)

N-iX is a software development service company that helps businesses across the globe develop successful software products. During 20 years on the market and by leveraging the capabilities of Easter Europe talents, the company has grown to 2000+ professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological start-ups. With its headquarters in Lviv, Ukraine, the company also has multiple development offices in the East European region and representative entities in the United States of America, Sweden, and Malta. 

We are looking for a Senior chatbot developer who has good knowledge and experience of delivering features with OneReach chatbot. Our successful candidate should have a good attitude, ability to communicate with business stakeholders, and experience in the Natural Language Understanding field.

Our client is one of Europe's fastest growing mobile companies with over four million active customers, 1,000 employees worldwide and operations in five countries. The client is using the mobile virtual network operator business model. 

Responsibilities:

• Develop software solutions for chatbot mainly on OneReach platform
• Collaborate with business stakeholders to design and develop new features in the chatbot, propose alternatives and best options
• Write well-designed, reusable, and efficient code following industry best practices
• Participate in code reviews to ensure code quality and maintainability
• Troubleshoot and resolve issues, communicate with OneReach for getting effective support
• Maintain a strong commitment to deadlines and project goals
• Stay up to date with the latest trends and advancements in chatbot design and development
• Follow Agile methodologies to deliver projects and high-quality software
• Collaborate with cross-functional teams to design, plan, estimate, and develop project deliverables

Requirements:

• At least 5 years of experience in software development, particularly in designing and building scalable applications
• Experience in delivering OneReach chatbot to clients or hands-on experience with low-code bot platforms such as FlowXO, Node-Red, Microsoft Power Virtual Agents, or similar.
• Experience in Natural Language Understanding field 
• Skills in building reports with OneReach custom reporting engine 
• Strong proficiency in backend development with Node.js.
• Familiarity with JavaScript and TypeScript (minimal experience acceptable).
• Knowledge of RESTful APIs and web services
• Strong experience working with Node.js in software development teams
• Familiarity with version control systems (e.g., Git)
• Understanding of database technologies, familiarity with PostgreSQL
• Strong experience with SQL
• Excellent problem-solving and debugging skills
• Strong commitment to code quality, documentation, and teamwork
• Upper intermediate level of English

Bonus Skills:

• Experience with AWS cloud services
• Knowledge of frontend frameworks (React.js)
• Skills in automation of customer services
• Experience with Microsoft Omnichannel