Senior Claims Examiner

• Investigates evaluates and resolves moderately complex personal injury product liability and property damage general liability claims against the Company and/or its subsidiaries in a manner consistent with the Company's objectives and values
• Gathers appropriate information evaluates alleged damages determining liability and compensability and negotiating settlements and reporting obtained information
• Collaborates with other claims examiners on a team focusing on bodily injury or property damage in a particular jurisdiction acting as a leader for the team of Claims Examiners by integrating Lowe's culture team training and jurisdiction-specific training into the on-boarding process
• Conducts investigations of claims by interviewing claimants and witnesses obtaining official reports and by comparing claim information with evidence
• Serves as an escalation point for Claims Examiners on issues that cannot be satisfactorily resolved by the Claims Examiner this position investigates complaints made by customers or stores against claims examiners
• Maintains a functional knowledge of the relevant laws and legal principles in order to resolve claims
• Works consistently with Store Operations Human Resources and Loss Prevention to resolve claims in a timely and efficient manner while maintaining adequate production s and while fulfilling reasonable customer service expectations
• Prepares reports by collecting and summarizing information as required
• Settles claims within his/her authority and in an appropriate manner consistent with Lowe's objectives and values by determining liability by obtaining demands and making offers to claimants requesting settlement checks making filings with regulatory agencies and disposing of salvage pursuing subrogation when appropriate
• Controls claim costs provides excellent customer service and resolves complaints to the satisfaction of the customer
• Complies with federal and state regulations and service standards

• High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
• 6 Years Experience as a Claims Examiner or materially relevant knowledge skills and abilities from other professions (e.g. loss prevention customer service investigative experience legal experience property estimating experience)

• Associate degree Bachelor's degree and/or Master's degree
• 4 Years Experience as a Claims Examiner or materially relevant knowledge skills and abilities from other professions (e.g. loss prevention customer service investigative experience legal experience property estimating experience)
• 2 Years Experience as a Claims Examiner or materially relevant knowledge skills and abilities from other professions (e.g. loss prevention customer service investigative experience legal experience property estimating experience)
• 1 Year Experience as a Claims Examiner or materially relevant knowledge skills and abilities from other professions (e.g. loss prevention customer service investigative experience legal experience property estimating experience)
• Lowe's finance or accounting experience
• Relevant professional licenses and/or certifications including a North Carolina insurance adjuster license

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.

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