Senior Client Accounting Representative

Job Description

Job Summary

Manages an accounts receivable portfolio, and is responsible for the prompt conversion of receivables into cash in accordance with established Client AR policies, procedures, and goals. Helps train and answer questions from CAR Team Members. Acts as a supporting role to the CAR Team Lead

Job Responsibilities

• Collects on past due accounts and partner with clients to bring accounts back to current status to ensure DSO and company cash objectives are met.
• Provides superior customer service to internal and external clients.
• Identifies root causes of disputes and work with the necessary departments to resolve the problem to prevent future disputes.
• Communicates regularly with Client Services regarding past due accounts and other issues discovered during routine collection calls or other correspondence.
• Advises the appropriate parties within Client AR of deteriorating accounts, potential high risk accounts, and other impediments to prompt collections .
• Creates a working relationship with the Cash Receipts team within the Client AR department to ensure proper research and support is provided to the Cash Receipts team.
• Creates, runs, and manipulates reports in Great Plains to efficiently identify past due accounts, reconcile accounts, or provide reports to leadership as requested.
• Maintains and continuously update notes in Great Plains.
• Must be knowledgeable of client contracts, billing, and timekeeping processes, and aware of booking limits and exposure to properly service accounts.
• Approves payment apps and frats according to assigned limits.
• Prepares adjustments, refunds, and payment applications in accordance with Client AR procedures.
• Maintains current portfolio and collection calls.
• Observes areas of training needs for individual team members.
• Takes charge in the absence of the Team Lead.
• Education
• Bachelor's Degree | Preferred
• Minimum Work Experience
• 4+ years of accounts receivable, billing, customer service or other relevant office experience
• Lead or supervisory experience preferred
• 2+ years of collections experience
• Key Skills
• Communication Skills
• Customer Service Skills
• Confidentiality
• Organizational Skills
• Attention to detail
• Work Environment
  Job is typically performed in a general office environment.
  Physical Requirements
• Sitting: Remaining in a normal seated position.
• Handling: Seizing, holding, grasping, turning or otherwise performing precision work with hands.
• Talking: Expressing or exchanging ideas by means of the spoken work.
• Hearing: Receiving detailed information through oral communication.
• Vision: Clarity of vision at near or far distances.
• Our Core Values
  Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation
  AMN's Commitment to Diversity, Equality and Inclusion
  At AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.

Pay Rate

$24.75 - $29.25 Hourly

Final pay rate is dependent on experience, training, education, and location.