Senior Client Manager

The Senior Client Manager will be responsible for the management, marketing, and planning for current and prospective Lockton clients under the general guidance of the Unit Manager of the Small Commercial Unit. Lockton Northeast's SCU supports clients in the $50,000-$200,000 premium range.

Job Responsibilities:

• Lead the renewal of current client insurance programs from origination to completion and be active with new business opportunities. Management of renewal process from exposure gathering and analysis, market selection and submission, and the negotiation of coverage terms, conditions and pricing, proposal, and binding.
• Management of the account service items including accurate invoicing, endorsement processing, and certificate of insurance issuance across the client relationship.
• Prepare articulate, organized, and professional presentations (oral and/or written) for all levels of client contacts.
• Proactive and strategic anticipation of client needs and timely response to client inquiries and the requests of Producers and Unit Manager. Deliver best-in-class customer service by consistently exceeding client and team expectations.
• Prepare written correspondence, report, and analyses as needed.
• Review contracts and demonstrate the ability to identify contractual requirements within the contract and compliance with insurance requirements.
• Identify opportunities cross sell and provide clients with the most comprehensive appropriate program.
• Mentor and lead Analyst Associates.
• Develop and maintain carrier relationships at the underwriting level.
• Attend unit meetings, educational workshops, carrier functions, staff meetings, and social events as needed.
• Out of town travel infrequently required.

Requirements:

• Bachelor's degree in business, risk management, or related field; or equivalent education and/work experience.
• 5-7 years' experience with commercial property and casualty account management. Small Business including work with carrier service centers experience preferred.
• Knowledge of multiple lines of property and casualty insurance coverage's as they relate to various industries.
• Effective time management skills necessary to prioritize workflow and manage priorities.
• Ability to work outside of normal business hours when needed.
• Ability to influence outcomes through professional, tactful negotiation and persuasion.
• Proactive thinking, analytical and problem-solving skills.
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility.
• Current insurance license required; ARM, CRIS, CIC, CRM, or CPCU certification preferred.
• Working knowledge of MS Word, Excel and Outlook.