Senior Client Operations Manager - Biotech

We are seeking a Senior Client Operations Manager - Biotech to join Q² Solutions, IQVIA's laboratory business as a remote position.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

As the Senior Client Operations Manager - Biotech, you will be collaborating with project teams, senior project managers, and business development to ensure excellent program delivery and consistency. You will be implementing best practices, enhancing client relationships, and maintaining an overview of project performance. Additionally, you will be working with clients to develop governance structures and cadence to present the status of the portfolio health.

What you'll be doing:

• Establishing close working relationships with the Q² Solutions global project team, Business Development, Operational teams and appropriate CRO counterpart to ensure consistent, quality, global delivery of all studies.
• Participating on client specific operational committees, with accountability for developing a true partnership and ensuring senior management is frequently informed on the current status and progress with portfolio health of the client relationship.
• Regularly reviewing with internal team members for QLAB global project team and Business Development to include lessons learned, best practices, standards, client specific requirements, budget management, KPI's, Master Service Agreement, customer surveys, and discuss progress, actions, next steps, and responsibilities.
• Tracking and managing performance metrics and/or service level agreements.
• Participating in technical reviews and proposal development as needed to ensure standards are captured.
• Facilitating both the preparation and delivery on client calls and meetings, dependent on need and communication plans.
• Driving specific client requests across the internal QLAB Q² Solutions organization.
• Implementing best practices and process improvements across all clients.

What We Are Looking For:

• Bachelor's Degree Sciences or related field Preferred.
• 7 years of clinical or research industry experience, including 5 years project management experience Preferred.
• Or equivalent combination of education, training, and experience.

The Knowledge, Skills and Abilities needed for this role:

• Knowledge of company operations and all project services job functions.
• Knowledge of "assigned" customer(s) expectations, requirements and needs.
• Solve complex problems by assuring cooperation from collaborating with multiple departments as needed.
• Ability to deliver high quality project management tasks globally with a sense of urgency.

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you're looking to unleash your potential, join Q² Solutions, IQVIA's laboratory business, to help make the extraordinary possible!

Q² Solutions, IQVIA's laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe

Q² Solutions' ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $98,500.00 - $147,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.