Senior Client Relations Administrator (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Senior Client Relations Administrator to join our growing team! In this role you will be responsible for managing client interactions through deep understanding and strong communication.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

• Continue education through training and mentoring
• Build and maintain relationships with client contacts
• Work with DocuBuilder client base to efficiently onboard, update & understand all documents for client
• Provide timely and accurate updates to clients regarding ticket status, defects, document updates and any inquiries and issues that may arise in the course of the project
• Partner with other DocuBuilder Client Service Team members, as well as other departments, to continually add efficiency to the DocuBuilder processes as well as to increase client satisfaction
• Appropriately communicate and escalate external client concern in a fashion avoiding unnecessary personal and client anxiety
• Update and monitor internal reports to ensure the timely and efficient progress of each client
• Support and contribute to the Broadridge culture by maintaining and permeating an above the line attitude.

Qualifications:

• 3 - 5 years of experience in a client service and/or sales related role preferred
• Ability to communicate directly
• Composition background preferred
• Understanding of JIRA & Confluence
• Mastery of MS Office suite of products
• Mutual Fund Industry knowledge preferred
• General knowledge of SEC filings preferred

Salary range $60,000.00- $80,000.00. Bonus Eligible.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

(Broadridge considers a candidate's relevant experience and educational background when determining final salary)

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].