Senior Client Service Representative

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

As Senior Client Service Representative, you will serve as a primary contact for clients and provide timely and accurate resolution of client inquiries to ensure exceptional levels of client service are met. You will review daily service and transaction work and actively participate in the execution of client account conversions. As Senior Client Service Representative, you will work collaboratively but be expected to take initiative and be self-directed. You will support funds with greater complexity, work on larger accounts, and will be responsible for guiding Client Service Representatives and provide training for newly hired, less experienced staff.

About the team:

In the Client Service Group, we believe collaboration is not only important to the development of our team, we believe it's a key component to delivering an exceptional level of client service, minimizing risk and maintaining a growth oriented learning environment for the future. We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate trainings and mentorship opportunities that will enable you to build on to your skill set and further your career in this competitive industry.

As a member of the Client Service Group, Fund Accounting Team, you will help clients improve performance in all aspects. You will serve as a conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.

To be successful, you'll need to:

• Take initiative. You are responsible for the client relationship; try to anticipate their needs and look for ways to improve client experience.
• Collaborate. Listen and learn from your peers; encourage entry level staff to work together and promote intellectual dialogue.
• Be Proactive. Find time to strengthen client relationships, enhance team development and seek out opportunities for personal career advancement.

Qualifications:

• Strong client service and relationship management skills.
• BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience.
• 2 to 3 years of industry experience.
• Fund accounting, Custody, ETF, Administration experience preferred.

What we offer:

• A collegial atmosphere focused on teamwork and healthy competition.

• Multifaceted opportunities that enable you to interact with more than one area of the firm, challenge yourself and add value.
• A chance to gain global competence working with clients, industry experts and colleagues located in 18 BBH offices throughout North America, Europe and Asia.
• Premium and accessible benefits program promoting healthy lifestyles, financial security, career development and a wide variety of opportunities to devote time to philanthropic initiatives.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston