Senior Client Success Manager (Large Market)

About the role: 

We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement satisfaction and retention across a high-volume large market book of business (1000–4999 lives). As the primary owner of day-to-day client and broker relationships this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership this role directly impacts client success and long-term retention.

Where you will work:

Garner is headquartered in NYC but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time.

What you will do:

• Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts) ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows monitoring account health and proactively addressing risks.
• Track and analyze client success KPIs translating insights into action plans that drive engagement and retention.
• Develop and execute engagement plans aligned to client goals ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs.
• Manage multiple concurrent client projects with strong attention to detail maintaining clear timelines priorities and deliverables.
• Collaborate cross-functionally with Strategic Account Management Sales and Concierge (Member Services) to meet client needs triage issues and achieve engagement goals.
• Lead client meetings and communications with key stakeholders and broker partners providing education insights and actionable recommendations.
• Represent the company in virtual and in-person client-facing sessions (up to 25% travel). Develop and deliver high-quality client reports presentations and educational sessions.

The ideal candidate has:

• 5+ years of experience managing a large high-performing B2B book of business with a proven track record of driving engagement client satisfaction and NRR; preferably in the healthcare and benefits industry.
• Demonstrated client management expertise including ownership of executive relationships and day-to-day account management as well as navigating complex client and broker stakeholder environments.
• Exceptional project management and organizational skills with the ability to manage competing priorities and execute with precision and strong attention to detail.
• Data-driven mindset leveraging KPIs and client insights to proactively identify risks optimize engagement and drive measurable ROI.
• Strong executive presence and communication skills (both written and presentation) with a proactive solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
• Possesses a proven track record of curiosity and independent problem-solving both when navigating client challenges and collaborating cross-functionally with internal teams.
• A desire to be a part of a high-performing mission-driven team that operates with intense urgency a strong sense of individual accountability and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role helping shape the future of healthcare.

The salary range for this position is $120000 - $140000. Individual compensation for this role will depend on various factors including qualifications skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans including but not limited to: flexible PTO Medical/Dental/Vision plan options 401(k) with company match flexible spending accounts Teladoc Health and more.

What We Do

Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities and Garner DataPro a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties Garner Health sets a new industry standard in delivering reliable actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.

Why Work With Us

Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.

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