Senior Client Success Manager

Are you passionate about helping clients make the most out of their product? Do you believe that successful client adoption is the foundation of a successful long-term partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match! 

About This Opportunity: 

We are looking for a talented Senior Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s Max platform. We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform. Our ideal candidate is also very curious, so let’s talk about some details.

What's on your Plate:

• Client Success: Our Client Success Manager takes full ownership of ensuring the adoption and retention of their portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Client Success Manager is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us! 
• Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Client Success Manager ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do! 
• Enablement Materials: Our Client Success Manager is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize.
• Product Liaison: Our Client Success Manager is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates 

Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform. So what are the skills we are looking for?

What You Bring to the Table:

• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict 
• Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory 
• Experience negotiating and navigating subscription renewals and churn conversations. 
• Demonstrated organizational skills, proven ability to complete long-term goals and handle critical tasks and issues at the same time 
• Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client's environment 
• Proven success with rolling out products to clients, ideally in the restaurant industry 
• 4+ years of customer success experience, SaaS experience is a plus.

At Popmenu, we’re on a mission to revolutionize the restaurant industry, empowering both owners and their customers. As a fast-growing, venture-backed SaaS company serving over 10,000 restaurant clients, we’re dedicated to solving the industry's biggest challenges. Our journey began with our patented dynamic menu technology, unleashing the full marketing power of a restaurant’s most valuable asset: its menu. And we haven’t stopped there—we’re constantly innovating to meet both current and emerging needs in hospitality.

We’re a team of passionate, bright, and motivated individuals, driven by our core values of collaboration, innovation, and ownership. At Popmenu, you’ll find a flexible work environment, a pioneering product that our clients rave about, and teammates who inspire you to be your best. If you’re excited to be a difference-maker in a company that’s changing the game, we can’t wait to meet you!

What We’re Serving:

Living Our Values: We crafted our four core values—Act Like an Owner, Raise the Bar, Make Others Shine, and High Confidence – Low Ego—straight from our employees, shaping a workplace we’re proud of. These values have earned us recognition, like Glassdoor’s Best Places to Work and Top Workplaces USA. But what means the most is how our team lives these values every day, celebrating them monthly through peer-nominated “Super Boom” awards.

Giving Back: We’re committed to making a positive impact beyond the workplace. In addition to partnerships with organizations like The Giving Kitchen, we donate to causes chosen by our Super Boom winners in their honor.

Growth You Can See: At Popmenu, innovation doesn’t just apply to our product—it’s embedded in our people too. In the past year, one out of every five team members has been promoted to new roles, reflecting our commitment to visible career development.

Ownership Mindset: Our core value, "Act Like an Owner," is more than just words—we ensure every team member has a stake in our success through meaningful equity options.

Holistic Benefits: We’ve got your back with comprehensive medical, dental, and vision plans, a 401K, and even wellness benefits for your furry family members through our Wagmo Wellness Plan.