Senior Client Success Manager (US) - New York

As Senior Client Success Manager at BreachLock you will be responsible for managing key customers through out the engagement cycle.

You will be responsible for providing an excellent customer service experience and help customers achieve their desired Security testing goals.

Apart from managing key high value clients and their projects delivery you will also be responsible for building a strong Client Success practice.

Responsibilities

• Own overall relationship with assigned clients
• Ensure quality and timely service with high degree of responsiveness
• Work with other internal teams in ensuring engagement goals are met
• Educate clients on BreachLock capabilities and benefits
• Manage escalations
• Ensure retention and satisfaction of all assigned clients with high NPS score
• Build best practices and scalable repeatable processes for client success
• Train other team members
• Build transparent reporting

About BreachLock

BreachLock is a remote first security startup that offers a unique SaaS platform delivering on-demand, continuous, and scalable security testing suitable for modern cloud and DevOps powered businesses. BreachLock is also World's first full stack PTaaS powered by Certified Hackers and AI. We are a young and international startup with offices in Amsterdam, New York, London and New Delhi.

Some of our achievements include:

• Featured in Gartner HypeCycle as top 8 PTaaS Vendor Globally in 2021 and 2022
• One of the fastest-growing SaaS companies in Cyber Security.
• HOT 150 Cybersecurity companies 2021 - Cybersecurity Ventures.
• Cyber Security Innovator for Analysis and Testing category 2019 - SC Magazine.
• Top 10 Vulnerability Management Solution for 2019 - Enterprise Security Magazine.
• Most promising Cyber Security startup 2019 - CIO Review.
• Cyber Security Innovator for the year 2019 - Mirror Review.

Requirements

We are looking for candidates who have:

• New York City location and ability to work without additional sponsorship/VISA in the US
• Track record in information technology with exposure cyber security
• Experience in customer success & stakeholder management
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction
• Experience in Cybersecurity, preferably in pentesting services company

Benefits

• Opportunity to join and grow in a passionate, rapidly expanding industry
• Competitive compensation
• Ability to work remotely
• Equity linked plan possibilities based on performance
• Flexible work hours
• You will be working alongside international experts
• Strong career prospects in an early-stage startup