Senior Cloud Engineer

Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. 

Auctane’s Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We’re on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

Team/Department Description:

The Auctane Cloud team is responsible for finding the right tools and processes required to build an efficient and effective automated environment for the engineering team. In addition, a heavy emphasis is placed on automating infrastructure, CI/CD, and various other processes.  The team is constantly looking at new technologies that will help us with faster delivery of features, enhance observability and improve the quality of life in the engineering organization.

Strategic Imperative:

The Senior Cloud Engineer operates within the Cloud team. This role is responsible for ensuring that our company's development and operational efficiencies are constantly improving. The role will help optimize and harden systems and applications, protect network boundaries, respond to incidents, and ensure sensitive data is properly protected within our cloud infrastructure. The Senior Cloud Engineer will also work closely with IT, Securityand Engineering teams. to ensure best practices & compliance initiatives are being implemented and adhered to. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Position Duties :

• Contributing to the design, build and operational management of a highly scalable, secure and available infrastructure operating 24x7

• Ensuring that Auctane infrastructure platforms are secure and can scale to support rapid growth in transaction volumes during periods of peak business. Limit or eliminate exposure to single points of failure

• Designing and building infrastructure platforms with the highest levels of security. Respond swiftly to new and emerging security threats and vulnerabilities

• Creating tools and automated workflow capabilities to enable our software engineers to test and promote code across the different environments with maximum velocity

• Collaborating with software engineering teams throughout the software development lifecycle and promoting an operational mindset, to ensure the ongoing success

• Constantly improving the platform by introducing new technologies where appropriate, driving efficiency and reducing technical debt

• Work with engineering teams on solution design, capacity planning and performance

• Promote and implement systems infrastructure and operational best practices

• Championing cloud native design and ensuring our cloud environment is highly available, resilient and cost efficient.

• Provide out of hours support either as part of scheduled rota or critical project delivery

• Ensure data stores are handing data according to our policies. 

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) 

• Sit for prolonged periods of time

• Utilize wrist and hands for a prolonged period of time

• Walk short distances

• Stand for short periods

• Speaking and conversing with others

• Lift up to 25lbs without assistance up to chest height

Required Education and/or Experience:                  

• BS or MS in Computer Science, Management of Information Systems, Information Security/Assurance, Internal Audit, or equivalent years’ experience.

• Minimum of 5 plus (5+) years of professional experience in a Cloud environment

• Hands on experience with AWS in a production environment 

• Demonstrated experience and thorough understanding of the pillars of Cloud engineering (Operational Excellence, Security, Reliability, Performance Efficiency, Cost optimization, Observability) and a willingness to apply, discuss, and improve understanding and context of those ideas

Skills and Knowledge:

• Experience with a wide variety of services in AWS in production

• Experience with containerisation and orchestration

• Excellent hands on Linux and Windows skills; coupled with a great understanding of DevOps principles

• Scripting skills: preferably Bash/Python

• Experience with Terraform and configuration management tools -- A passion for immutable infrastructure as code

• Focused operational mindset and passion for observability

• Comfortable working with multiple teams and balancing their needs

• Excellent verbal and written communication skills

• Analytical by nature and enjoys troubleshooting and solving complex System Engineering problems

• Experience creating high available systems and scalable architectures

• Experience supporting network protocols including IP, TCP, HTTP, DNS, SSL

• Excellent problem-solving skills

• Ability to balance multiple competing priorities in a fast-paced environment

• Experience in enterprise level storage and network technologies

• Constantly striving for automation and efficiency

• Evidence of creating and improving platforms to facilitate continuous delivery

• Experience working in an Agile environment

• Experience working in a cross functional, or development team

• Experience with serverless technologies

• Willing to attend conferences, webinars and meet-ups and share the learning.

Computer/Software/Application Proficiency:            

• AWS

• Linux/Unix/Windows

• Automation, Scripting

• Network protocols and multiple levels (TCP/IP, HTTP(S), IPSEC, etc)

Travel Requirements: 

• None

Equal Opportunity Employer/Veterans/Disabled

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