Senior Cloud Engineer

About ShiftCare

ShiftCare’s innovative software is a market leader which helps Australian & American disability support providers, in-home aged carers and allied health professionals, streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses across Australia & the United States, but this is just the beginning of our journey. Doubling in revenue every year, we are having a fun time scaling our systems and processes appropriately.

Positioned within ShiftCare’s Engineering team you’ll be joining our foundations team to help propel our cloud Infrastructure and devops principles into the future! At ShiftCare we treat our work as a craft and are passionate about reliability, security, our customers, and doing more with less.

The Role

As ShiftCare scales, the requirements of our platform and team evolve. But we like to think that's all part of the fun! To give you a taste of the cool things you'll be working on when you start:

• Scaling infrastructure across multiple regions in AWS
• Building resilient self-healing systems
• Iterative improvements for our CI/CD pipelines
• Contributing to our terraform codebase and dockerfiles
• Building cloud infrastructure solutions with a focus on scalability, high-availability, and security
• Collaborating with the rest of the engineering team, and wider business to work out the best solutions to their cloud problems
• Proposing improvements and contributing to the continuous evolution of ShiftCares platform, infrastructure and way of working to ensure we build future-proof solutions as we continue scaling globally
• Taking part in routine security, reliability and DR exercises

You will be joining our foundations team, playing a pivotal role in the next evolution of our technology stack and devops processes.

What You'll Do In The Role

As part of the foundations team you’ll:

• Provide technical guidance, mentorship, and support to junior and mid-level engineers. Lead by example, promoting best practices, and fostering a culture of continuous learning and improvement.
• Collaborate with Developers, product managers, and other stakeholders to translate business requirements into scalable and maintainable cloud solutions. Drive architectural decisions that align with the company's long-term goals and vision.
• Keep ShiftCare secure and help us maintain our already high degree of reliability as we further scale!
• Take ownership of critical components and help drive our technology stack into the future
• Contribute to the development of secure, reliable and scalable Cloud infrastructure solutions and processes, reducing the complexity and burden of using the cloud for our development teams
• Contribute to the implementation of robust monitoring and observability solutions to improve system visibility, detect anomalies, and troubleshoot issues proactively (we use New Relic, cloudwatch).
• Infrastructure-as-Code (specifically, in Terraform)
• Troubleshoot and resolve complex technical issues related to our SaaS platform, ensuring minimal downtime and maximum reliability.
• Identify and implement improvements to our products and processes to support our growth.

About You

• You have ample experience in AWS and shipping scalable, reliable and maintainable systems that operate at scale.
• You consider yourself a “safe pair of hands” and are passionate about cloud infrastructure, security, reliability and building secure solutions that scale.
• Your ideal role is where you get to wear multiple infrastructure hats, and you’re comfortable getting into the unfamiliar. In this role you’ll get to touch all aspects of cloud infrastructure - from ACLs and security services, to networking, compute, CI/CD and deployments.
• You love to learn, and are passionate about continuous improvement, and excellence. Treating your work as a craft, and love nurturing a culture that embraces those values.
• You thrive when given autonomy and responsibility to identify problems, drive solutions and bring the team along encouraging a healthy and inclusive work environment that’s both supportive and challenging to promote growth.

ShiftCare’s innovative software platform helps Australia’s disability support providers, in-home aged carers and allied health professionals, streamline the way they do things.

By creating efficiencies in rostering, client management and billing, we enable businesses to grow, while creating more time for what matters most – supporting clients, and helping them lead healthier, happier lives.