SENIOR CLOUD ENGINEER (REMOTE)

Salary: $130,000

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Requirements:

• 3 years AWS experience
• 3-5 years' experience developing infrastructure and platform pipelines for agile delivery to application teams
• AWS Certifications highly desired
• Experience with AWS, VPC, AZs, Subnets, Route53, ALB/NLB, WAF, Stacksets, Security Groups, NACLs, EC2, Systems Manager, Azure Devops, Ansible, Jenkins
• Strong knowledge of Windows and Linux operating systems. RHEL 7.x-9.x, SUSE and Windows Server 2016 and greater.
• Fundamental networking/distributed computing environment concepts (Routing protocols, DHCP, DNS, TCP/IP)
• Understanding of Monitoring tools like Splunk, CloudWatch and Zabbix
• Troubleshooting software and hardware issues including root cause analysis
• Strong developer mindset with experience developing in CloudFormation, Terraform, Python, YAML, JSON.
• Strong platform engineering background automating provisioning of resources in AWS.
• Experiences building infrastructure as code CICD pipelines using CloudFormation, Gold Images, configuration management automation.
• Engineering automated, repeatable platform solutions on AWS that allow easy to use self-service capabilities for application teams.
• Strong understanding of security constructs in AWS including LoadBalancers, WAF, SGs, NACLs, Patching, CloudTrail, Guard Duty, etc.
• Strong background building automated self service capabilities in AWS
• Strong communication skills
• Can-do attitude a must

Leadership/Coaching:

Demonstrate an understanding of Team Goals, Strategies and Priorities.

Demonstrate ability and willingness to share ideas with Associates, peers and management.

Embrace a coaching culture, provide feedback to Associates, peers and management.

Serve as a mentor to provide coaching and technical guidance to Associates.

Demonstrate a positive attitude and set an example for colleagues.

Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning.

Problem Solving:

• Demonstrate critical thinking skills to help lead efforts to diagnose and troubleshoot issues.
• Coordinate with the support service teams to identify common issues and develop appropriate documentation, training, and automation.
• Establish working partnerships with IT teams and external partners to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying infrastructure problems.
• Lead problem solving exercises by understanding the current state, conducting root problem analysis, solution identification, and then planning implementation and delivery activities.
• Develop "as is" and "to be" diagrams to visually represent challenges, risks, and opportunities for improvements.
• Create tickets for 100% of support requests.
• Acknowledge assigned tickets/issues in alignment with established SLAs but no longer than within 1 business day to communicate to users that the ticket has been assigned and identify the steps and timeline that will be taken to pursue resolution.
• Resolve most assigned tickets/issues within 3 business days.
• In the event a ticket/issue cannot be resolved within 3 business days, provide customer updates at least weekly to manage customer expectations and communicate the steps and timeline that will be taken to pursue resolution.
• Serve as an escalation point for Associates.
• Use sound judgement to determine the need to escalate issues/tickets to management awareness.

Education:

• Bachelor's degree in computer science, or combination of education and experience.
• AWS certification highly preferred

Skills required:

• CloudFormation
• EC2
• S3
• IAM
• VPC
• CICD of infrastructure
• SSM
• SG
• Cloudwatch
• EBS
• S3

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1275407

Compass Corporate

Michelle Lombardozzi

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