Senior Cloud Engineering Manager

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

About American Express Cloud Engineering:

American Express Cloud Engineering provides a comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. Cloud Engineering offers dynamic rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. Cloud Engineering enables Application developers to write modern scalable cloud native applications.

American Express is embarking on an exciting Hybrid Cloud transformation journey and is in search of an innovative and critical thinking engineers to build our Hybrid Cloud Platform. This position is part of the xPaaS Services Cloud Engineering team.

In this Senior Engineering Manager role, you will be responsible for leading a talented team of Colleagues and Contractors who are responsible for building scalable, secure, and highly available Cloud based Services such as Redis, Kafka, Elastic, Aerospike, Cassandra, Spark, GridGain, Chaos Testing platform with self service automation capabilities, all within our Hybrid based extended platform-as-a-service (xPaaS).

Your primary responsibilities will be to manage and lead the development of Cloud Services to enhance the developer capabilities available within our American Express Hybrid Cloud platform, with a focus on people leadership. Driving and improving Level 3 engineering support and customer consultancy for all the team's services make up the additional responsibilities of this role.

Responsibilities Include:

Technical Leadership

• Building highly available Cloud Services that will be consumed by applications running in our Hybrid Cloud based PaaS environment.
• With your Deep understanding of xPaaS Services and the underlying Cloud platforms, you will have an emphasis on driving highly available and scalable services using both Open Sourced and vendor provided products.
• You are a subject matter guide of two or more of the following; Redis, Kafka, Elastic, Aerospike, Spark, GridGain, Cassandra
• You are a subject matter expert on our Public Cloud integration and services for AWS, GCP and Azure
• Having a deep understanding of Cloud Principles and container based platforms like Docker, Kubernetes, and Redhat Openshift to support our customer's use of Cloud Services.
• Using hands-on experience of an automation tool-chain, specifically ansible or Terraform.

Leadership

• People Leader to xPaaS Engineering scrum teams, including B30 colleagues and contractors, dotted line leadership to B35 colleagues in scrum team(s)
• Promote, empower, and practice servant-leadership
• Drives the team's technical improvements and roadmap
• Takes accountability for the technical maturity of the team
• Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
• Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Working with Engineering Director to hire top talent for the team

Are you up for the challenge?

• Overall 10+ years of Technology industry experience with 3-5 Years of meaningful engineering experience
• Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and deployment of highly available Applications (Distributed, Middleware, Databases across all tiers)
• Experience working within an Agile led team for rapid and continuous development of work products
• Expertise in Cloud Services at a very large scale with high availability and Disaster Recovery implementations
• Strong knowledge of virtualization management in VMware
• Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience
• Passion for People Leadership, engineering mentorship and team growth
• Passion for learning new technologies, particularly in the cloud computing infrastructure area.
• Hybrid (private to public) cloud integration experience and certifications are highly preferred

Desirable experience

• Cloud management and administration
• Hybrid cloud integration
• Excellent interpersonal team and customer service skills
• Strong English communication skills with the ability to work with customers in critical outage situations.
• Extraordinary written and verbal communication and presentation skills.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.