Senior Cloud Support Engineer

• 5-7+ years of information technology/product support experience.
• Minimum of 2 years working directly with IdentityNow or 3 years with a similar IAM product (IIQ Okta etc.)
• Strong technical troubleshooting skills with the ability to identify diagnose and resolve issues.
• Excellent communication skills both verbal and written with the ability to communicate technical details in a clear concise understandable manner.
• Experience or relevant technical experience within Information Security Identity Access Management or System Administration.
• Familiarity with common IAM tools and technologies (SSO MFA Privileged Access Management).
• Broad understanding of IAM concepts such as provisioning access control lifecycle management and authentication.
• Working knowledge and deep experience working with REST API’s.
• Experience with HCM Systems (Workday Oracle SuccessFactors etc).
• Experience setting up and installing software on both Windows and Linux Platforms.
• Experience with Directories and Directory Services (Entra Active Directory LDAP).
• Experience with the following technologies/protocols: XML JSON SAML SCIM SPML/SOAP Web and Application Servers.

• IdentityNow Professional or IdentityNow Engineer Certification
• Security software or internal IT audit experience.
• Network troubleshooting skills.
• Experience implementing IAM systems including being part of Go-Lives
• Experience with ServiceNow implementation.
• Experience with SSO/SAML platforms.
• Experience with cloud technologies such as Azure AWS GCP.
• Experience with enterprise systems (SAP Oracle PeopleSoft).
• Experience with Databases (Oracle Sybase MSSQL MySQL).
• Experience managing and troubleshooting TLS certificates.
• Experience with automation tools like Microsoft Power Automate or Okta Workflows
• Knowledge of scripting in Shell PowerShell or other languages.
• Understanding of KCS (Knowledge Centered Service) and creating knowledge base articles.
• Knowledge of programming languages such as Java .NET or C++.

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoint’s differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for US-based employees will be in this range from (min-mid-max USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical dental and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees spouses and children

5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

What We Do

At SailPoint we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified intelligent and extensible platform delivers identity-first security helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations SailPoint secures the modern enterprise.

Why Work With Us

Together we’re redefining identity’s place in the security ecosystem. We love taking on new challenges that seem daunting to others. We hold ourselves to the highest standards and deliver upon our promises to our customers. We bring out the best in each other and we’re having a lot of fun doing it.

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