Senior Cloud Transformation Engineer

Job Description

Responsibilities /Essential Duties 

• Responsible for applications and middleware sustainment maintenance and delivery work (e.g. new application releases, updates, hotfixes, tuning)
• Installs, configures and supports Web and Application servers on Linux and Windows.
• Escalation subject matter expert for advanced Cloud hosted application solution break-fix conditions for the NICE NPM and NDE Applications (e.g. feature /functionality, java components, memory issues, 3rd party vendor solution and middleware)
• Provides root cause analysis of Cloud solution problem conditions and/or customer production outages.
• Responsible for developing Cloud Hosting applications security safeguarding recommendations, assists with compliance audits.
• Identifies weak points and vulnerabilities within the overall Cloud Hosted infrastructure and provides recommendations for improvements /mitigations
• Leverages and helps drive automation tools roadmap to increase availability, performance and reduce support demands.
• Performs application vulnerabilities assessments and resolves security issues from 3rd party audits, internal assessments and other sources.
• Support optimization of the supported infrastructure and products through x-departmental diagnoses /collaborative efforts
• Assists in developing and managing a proactive /preventative maintenance activities, with supporting validation SOP’s and associated “health checks”.
• Assists in developing automation for installs/upgrades working closely with our cloud development operations groups who create the automation.
• Able and willing to provide on-call off hour support and work during non-prime shift hours.
• Knowledge, Skills or Abilities

•   2-5 years experience with NICE NPM and/or NDE or similar software support and job skills  
• Expertise managing Java, J2EE (Web Services, SOAP, JMS, Hibernate/Spring, JDBC, JSON, JSP/Servlets, Struts, and EJB/Persistence),  .Net framework and CLR.
• Experience with JBoss, Apache, Tomcat, Mule, ActiveMQ, LifeRay, and IIS(or Similar Web or AppServers such as IBM WebSphere Application Server/Oracle WebLogic Server/IBM HTTP Server/Oracle Webserver)
• Experience developing SQL and/or PL/SQL scripts in Oracle and/or MS SQL and/or PostgreSQL/MySQL.
• Strong Linux & Windows OS experience & troubleshooting skills and  at least one scripting language expertize(Ksh/Bash/Perl/Python/Ruby/Awk/Windows Scripting)
• Definite plus if you have experience with commercial grade automated deployment & configuration mgmt. tools (e.g. GIT, IBM urban code, Puppet, Jenkins, Chef, Cloudify, CFEngine)
• Experience with open source databases
• Experience with application debugging, performance, scalability & capacity planning expertise
• Familiarity with standard application security compliance best practices
• Thorough understanding of architectural elements required to support large installations such as clustering and load balancing
• Knowledge of fault detection and resolution processes
• Ability to work well both independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production.

• Education 

  • Education Level: B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or MCA.