Senior Cogito Slicer Dicer Administrator (Hybrid)

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Day - 08 Hour (United States of America)

The Stanford Medicine Technology and Digital Solutions team was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization brings together the best of the School of Medicine and Stanford Health Care IT to enable new opportunities for groundbreaking work and compassionate care. Together, the Technology and Digital Solutions team will work to break down historic organizational barriers to enable even greater collaboration across Stanford Medicine hospital and clinics, and the entire University.

This is a Stanford Health Care job.

A Brief Overview

The Senior Epic Cogito Palette Admin is part of a team responsible for the configuration, operation, availability, upgrade, and use of the Epic Cogito user facing reporting and analytics tools deployed by Stanford Health Care (SHC). This includes Reporting WorkBench with SQL (RWB), Epic Metrics, Radar Dashboards, and SlicerDicer. In addition, this role will be involved in operational improvement projects, infrastructure deployment and upgrade projects, and development of BI solutions utilizing SHC tools (i.e., being a part-time Business Intelligence Developer as needed).

Locations

Stanford Health Care

What you will do

• Monitor production usage, uptime, and performance. Troubleshoot and initiate corrective action as needed to sustain target performance levels of Epic Cogito solutions.
• Perform user and tool administration within BI tools as requested and approved.
• Troubleshoots incidents surrounding supported solutions.
• Define and deploy standards and common processes for developers and users of Cogito tools. Monitor for compliance and resolve non-compliant solutions with appropriate stakeholders.
• Provide user support/coaching/training related to Cogito usage.
• Develop/Customize Cogito solutions (i.e., SlicerDicer filters and sessions, Epic metrics, Reporting WorkBench with SQL, Radar components, etc.) as assigned.
• Coordinate with Epic application teams on configurations, user security, customizations, etc. to ensure effective implementation and adoption of Cogito solutions by users.
• Collaborate with Clarity/Caboodle administrators to load/validate Caboodle data models/tables and coordinate Epic upgrades.
• Utilize Data Courier to promote Cogito components across Epic environments consistent with SHC release management processes.
• Review vendor release notes and plan/conduct upgrades accordingly in conjunction with overall Epic upgrade schedule and processes.
• Coordinate with Infrastructure team on maintenance of hardware, upgrades, database administration/tuning, etc. of the EDW/BI environment.
• Install/Test application software patches/upgrades and test operating system, hardware, and database patches/upgrades installed by system administrators
• Manage work queue of incidents and user requests within Service Management application
• Identify improvements to operational processes and lead/conduct projects to implement such improvements, applying project management skills, team/user communications, etc.
• Understands and applies HIPAA standards and regulations to all areas of work.

Education Qualifications

• BS/BA in information or business-related field from an accredited college or university.

Experience Qualifications

• Four (4) years of experience with design and development of BI solutions and/or administration of BI tools.
• Two (2) years of experience administering Epic SlicerDicer, including creation and management of custom filters, sessions, etc
• Five (5) years healthcare experience in a technical, clinical or revenue cycle operations role working with Electronic Medical Record (EMR) systems and data.

Required Knowledge, Skills and Abilities

• Experience delivering high quality reporting and analytics solutions that meet user requirements with minimal on-going maintenance and a low volume of production incidents (production failures, help desk calls, etc.).
• Demonstrated ability to troubleshoot, and perform root cause analysis of, production incidents and established countermeasures to improve supported applications.
• Two (2)+ years of experience with SQL in an Oracle and/or SQL Server (preferred) environment. Proficient with complex SQL (multi joins, subqueries, unions) and creation of database objects (tables, views, materialized views, etc.).
• Ability to work without direct daily supervision based on general direction provided by a superior, provide guidance to peers, and make recommendations to supervisors on best path forward. Provide regular updates to supervisor on pending tasks, pain points, and potential roadblocks.
• History of proactive interactions to senior management of the organization (Directors and VP's).
• Demonstrated ability for completing multiple complex projects.
• Actively seeks and embraces coaching and mentoring from team members and contributes to the success and development of the team through effective partnering.
• Contributes to realization of SHC's vision. Understands how their work supports the vision and proposes better ways to achieve the vision. Articulates these ideas in a manner that builds consensus and influences decision making at the Director level.
• Demonstrates expertise in multiple functional and/or technical domains and develops some cross-functional knowledge and skill outside scope of area of responsibility.
• Ability to anticipate functional, design, or technical problems with standard recurring work or projects and negotiates a viable alternative before an issue manifests itself in production operations or development. Considers the "big picture" and develops solutions that address multiple problems or needs as well as future conditions/events.
• Ability to independently partner with multidisciplinary teams.
• Competent utilizing Lean concepts including visibility walls, problem solving A3's, and Gemba rounding principles. Utilizes active daily management techniques.
• Successfully presents moderately complex ideas and information to a variety of audiences, including senior managers and industry groups. Effective verbal, written, and interpersonal communication skills.
• Proficient with, and contributes to, best practices and common processes for developing solutions with, and/or administering, multiple standard SHC tools.
• Experience and expertise with Data Warehousing and Business Intelligence concepts, best practices, and market leading vendors.
• Demonstrated expertise developing complex Reporting solitons utilizing at least one of the SHC standard tools (Epic Cogito, SAP BusinessObjects, Crystal Reports, QlikView, Tableau).
• Demonstrated proficiency with database management systems (SQL Server and Oracle) as well as Structured Query Language (SQL).

Licenses and Certifications

• Epic Cogito Systems Administration Certification
• Epic Cogito Fundamentals

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $60.86 - $80.65 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.