Senior Collector

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

Essential Functions

• Collect on high-risk accounts to control loss rates and reduce gross charge off. According to business need, may be assigned varying levels of collections
• Perform in depth skip tracing as required by account
• Leverage internal Bank resources to obtain customer/account specific information
• Provide guidance and training to team members as necessary
• Quickly identify irregularities in spending, possible identity theft, or fraud, etc.
• Generate and send various customer facing communication regarding account activity
• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Familiarity with repossession requirements, including secured loans
• Familiarity with force-placed insurance, including secured loans
• Familiarity with inbound/outbound/blended dialing environment
• Basic understanding of Debt Settlement and Consumer Credit Counseling programs
• Ability to read and understand a consumer's credit profile
• Ability to train team members and serve as a mentor
• Ability to prioritize collection effort and expense based on balance, loan type, etc.
• General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required. Associate's degree in Business Administration preferred.
• 2+ years collections experience required
• 1+ year skip tracing and/or credit bureau experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Senior Collector job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly range is $20.35 to $23.35. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time