Senior Communications Manager

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.
Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

As senior manager of internal communications, your duties are to:

• Establish an internal communications strategy in conjunction with Senior Director of Communications and senior leadership
• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
• Plan, edit and write content for a variety of internal communications mediums, including email, video and Slack
• Draft messages or scripts from senior executives for presentation to employees in written or spoken form
• Ensure internal communications messages are consistent across all mediums and for different departments of the organization
• Partner closely with external communications to ensure message alignment
• Respond to feedback from staff and adjust communications content accordingly
• Oversee internal communication response to crisis situations that affect organizational perception and reputation
• Advise senior executives of developments throughout the organization, either face to face or through regular written communication

Who you are:

You’re an elegant writer who can shift seamlessly between a holiday video script and an organizational announcement, and make both compelling. You have a genuine passion for motivating employees and helping them to feel connected both to the company and to one another. You see internal communications as the “glue” of an organization. You are relentlessly discreet with confidential information, and are able to translate complex business strategy into easily-accessible employee messaging. You are able to work well within a small, agile team, and with minimal supervision.  You have a great sense of humor and the confidence to accept constructive criticism. Most importantly, you have a connection to our mission, and feel passionately about making mental health care accessible for those who need it most.

Education and Experience Requirements 

• 10+ years of experience
• A BA in journalism, communications, public relations or marketing
• Prior internal communications experience
• Experience writing for a variety of audiences 
• Prior management of complex projects

Skill Requirements and Preferences 

• Writing skills: You need excellent writing, editing and proofreading skills.
• Interpersonal skills: Interpersonal and relationship-building skills in order to work with communications and departments across the organization. Prior experience working with senior executives and ability to explain communication techniques to them.
• Creative skills: You need the creative ability to devise communication strategies Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential. Graphics and video production/scripting experience are definite pluses.
• Flexibility and comfort with ambiguity: We move fast here at Cerebral. The successful candidate must be able to pick up projects and run with them, and be comfortable with shifting priorities in stride with business needs and strategy.

How your skills and passion will come to life at Cerebral:

We measure success by patients treated and lives saved – and the work you do will support that critical mission. Our Corporate employees help make possible the work of our clinicians. You will share their stories, keep them informed, connect them to our company – and to each other. 

Who we are (our company values):

• Client-first focus - Relentless focus on improving client experience & the quality of care
• Results and data-driven - Reach goals by making data-led decisions with measurable results
• Ownership - Accountable for hitting our goals & delivering on commitments
• High velocity - Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation - Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy - Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership - Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health

• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you

• Remote-first model: Work virtually from anywhere in the US
  

• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
  • $200 WFH reimbursement

• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.