Senior Communications Manager

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Would you like to work within a collaborative team where your skills and experience can make a difference?

We currently have a fantastic opportunity available for a Senior Communications Manager to join our team based in Exeter or Bristol. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £45,000 - £55,000 per annum plus a range of excellent company benefits + rewards.

About the role:

As the Senior Communications Manager, you will play a pivotal role in Business Planning, the development of supporting Customer Communication plans, and the management of these through digital channels.

What you’ll be doing:

• Own the planning and execution of Customer Communication plans across all available channels.
• Align all Customer Communication planning around the internal/external brand narrative
• Lead channel-specific engagement strategies to optimise channel capability and support integration of messaging, pan channel.
• Determine which platforms to advertise on and adapt Customer Comms campaigns accordingly
• Full channel scope ATL/BTL with a heavy focus on Social Media and Digital Marketing
• Manage/evolve existing Customer Communication platforms, evaluating and improving performance, reviewing processes, and optimising outcomes.
• Develop new Customer communication channels by keeping track of the latest marketing technologies and techniques.
• Monitoring and reporting on the impact of Customer Communication’s against specific KPIs.
• Effectively manage external agencies and 3rd party suppliers

What we are looking for:

• Educated to degree level or equivalent through relevant training and experience
• Experienced and proven marketing planning/channel strategist
• Experience of working in a communications environment
• Proven strong creative, presentation and communication skills
• Strong stakeholder management and ability to collaborate and influence across different tiers of organisations, both internally and externally
• Knowledge and understanding of communication practices, tools and techniques including digital communications
• Highly capable influencer with a natural style that helps to drive positive culture and behaviours
• Dynamic, confident, collaborative and proactive
• Able to work accurately, prioritise work and manage time effectively

What's in it for you:

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We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: Monday 2nd September 2024

If you are looking for a new challenge, please click apply now to be considered as our Senior Communications Manager- we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.