Senior Community Director - Genshin Impact

What You Will Do:

• Develop a player-first community strategy; own and drive the game’s short and long-term community strategy translating strategy into action plans and setting clear goals for team members.

• Manage regional social media content scheduling specifications and collaborate across regions to develop efficient workflows to achieve a consistently epic experience globally.

• Manage global projects: Work with community project and creator teams to develop and manage best-in-class global community creator programs to achieve near-term game project goals while working toward long-term community goals.

• Develop social media platforms: Stay at the forefront of a rapidly changing community ecosystem bringing new forms of community experiences to teams and projects. Work with cross-functional teams (including but not limited to: distribution product and external partnership teams) to develop programs that drive action toward achieving key community growth goals.

• Establish effective feedback mechanisms: Work with platform moderators together to support and maintain a great community environment. Listen to community needs anticipate risks and take swift actions so as to build two-way conversations and maintain a world-class feedback loop between the people playing the game and the people making the game.

• Develop a community manual: Build and expand community knowledge base of what works and what doesn’t with the aim to continuously improve the team and its operational capabilities.

• Build and manage a team: Manage multi-person team across different regions; support team members develop strong communication skills and locate and address team weaknesses promptly promoting those with excellent abilities.

What We Are Looking For:

• 7+ years’ experience in community management publishing or social media marketing for large-scale global gaming communities.

• Broad general knowledge of different regional community cultures; deep understanding of North American culture.

• Familiar with the mechanics algorithms and user attributes of mainstream social media landscape including those of Facebook YouTube Twitter Twitch TikTok Reddit and Discord.

• Rich vendor communication and stakeholder management experience able to quickly coordinate multi-party resources and collaborate effectively.

• Deep understanding of game mechanics and the needs of the development team. Keen follower of industry dynamics capable of providing the team with the latest industry information.

• Understanding of copywriting requirements and accurate vocabulary usage in order to optimize external communication announcements.

• Vast experience in content management platform CMS webpage production SEO and event operations; can swiftly identify problems and make optimization suggestions.

• Hold a certain level of art appreciation image editing ability technical programming and agile project management skills.

• Proven experience as a leader of change achieving operational excellence by introducing performance measures processes and systems.

• Proficient in English Mandarin Chinese a big plus.

Benefits:

• Competitive salary

• 100% employer-paid healthcare premiums for you and your dependents

• Generous paid time off

• 401K / RRSP plan

• Employer-paid life and disability insurance

• Team-building activities throughout the year

• Flexible working hours

Do We Support Flexible Work?

Yes as a remote team across North American time zones we embrace flexible working. You may choose to work remotely in-offices or hybrid for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica surrounded by great restaurants entertainment and cultural venues.