Senior Consultant, Organizational Change Management (Remote)

About Bryant Park Consulting:

Bryant Park Consulting (BPC) is a modern consulting firm focused on strategy, technology, and business transformation. We partner with leading technology firms like Oracle NetSuite, Boomi, Celigo, and more to bring leading capabilities to our clients across industries. BPC was founded in early 2021 and has grown quickly to become a leader in technology consulting.

What you will do

Bryant Park is hiring a full-time Senior Consultant to join our expanding Organizational Change Management (OCM) team. This dynamic and innovative team collaborates closely with clients, utilizing a unique and human-centric approach to traditional change management.

As a Senior Consultant, your role involves leading end-to-end change management implementations of NetSuite and other technologies for a variety of client projects. These projects can vary widely in complexity and effort. Additionally, you will contribute to shaping ongoing solutions and evolving the BPC OCM methodology, while also supporting internal change management efforts. This ensures that we continuously meet client needs, infusing our work with creativity and innovation while keeping an eye on the future.

With your extensive experience in business transformation, you'll be a key resource for client stakeholders and our team of consultants. They will look to you for advice on OCM business processes and strategy. The ideal candidate will bring ERP consulting experience and a passion for managing enterprise-level change management, business readiness, stakeholder engagement, and communications, as well as expertise in learning and training activities.

Responsibilities

• Proactively support the strategy, design, development, and delivery of organizational change management (OCM) solutions at Bryant Park Consulting.
• Act as a subject matter expert, primary client lead/contact, and solution architect for the team's assigned change management work across US-based and global projects.
• Ensure client satisfaction by addressing OCM requests within defined service level agreements (SLAs), typically handling 3-5 projects or as needed.
• Proactively review the OCM workload as a team and redistribute and/or collaborate on tasks, as necessary.
• Conduct regular account reviews to assess client satisfaction, process adherence, backlogs, service quality, and identify opportunities for improvement.
• Provide visibility into contract agreements, time expended, business metrics, and client satisfaction to ensure proper delivery and profitability.
• Drive education and adoption of initiatives aimed at improving the maturity and growth of our OCM delivery.

Qualifications

• Bachelor's or advanced degree in Business Administration, Industrial/Organizational Psychology, Marketing, Computer Science, Information Systems, or equivalent work/life experience.
• Demonstrated expertise with over 5 years of hands-on experience in change management, covering strategy, design, delivery, facilitation, consulting/administration, support, and escalations.
• Proven track record of providing articulate and compelling verbal, written, and visual communications, including client presentations and progress dashboards.
• Effective in managing client and team interactions, with the ability to communicate well and present to both technical and non-technical audiences.
• Successful history of working autonomously and in alignment with technical consultant teams, including multiple engagements simultaneously.
• In-depth familiarity with pulse survey methodologies and measurement of client/employee engagement.
• Experience and proficiency in industry best practices related to organizational change management methodologies and research; preference for PROSCI Change Management Professional certification (or equivalent).
• Experience and proficiency in best practices related to ERP; preference for NetSuite experience and/or certifications such as ERP Fundamentals, Consultant, and Administrator.

Work From Home & Travel Requirements

• Willingness to travel up to 20% to be on-site with clients as needed (note: this role is fully remote)

Salary Range: $110,000 to $140,000

Putting Our People First From Day One

From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable.

• Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs.
• Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats.
• Choose Your Career - There is no pressure to go ‘up-or-out’ and welcome you to build a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us.
• Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development.

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Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.