Senior Consumer Protection SME - Contract

Company Description

Sia Partners is a next-generation management consulting firm. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. Counting 3,000 consultants in 19 countries, we expect to achieve USD 420 million in turnover for the current fiscal year. With a global footprint and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation. 

Job Description

One of our premier clients is in need of a Consumer Protection Subject Matter Expert for a 9-month contracting opportunity.

Location: NYC or San Francisco preferred; Hybrid - 2-3 days onsite required

If you are located outside of NYC/SF we will still consider your application but you will be fully remote. 

Project Length: 9 months plus

Compensation Range: This role will compensate $90-110/HR depending upon years of experience, education, and relevant certifications.

Responsibilities 

• Compliance Advisory
  • Advise product teams on consumer protection risk considerations for new products and initiatives
  • Identify potential compliance risks and propose potential risk mitigations
  • Review consumer-facing content and user interfaces to ensure that representations are clear and accurate
• Customer Support Oversight
  • Advise operational teams on the identification, investigation, escalation and resolution of consumer complaints and disputes
  • Review and analyze complaint trends to identify potential issues impacting consumers
  • Perform monitoring and testing to ensure timely and appropriate resolution of consumer complaints and disputes
  • Respond to regulatory complaints
• Regulatory Engagement
  • Prepare materials for regulatory examinations and coordinate with business stakeholders to respond to regulatory requests
  • Perform examination readiness assessments
  • Engage with regulatory stakeholders
• Control Implementation & Documentation
  • Propose enhancements to compliance controls
  • Coordinate with cross-functional teams to implement control enhancements
  • Perform risk assessments and control mapping
• Program Development & Governance
  • Develop consumer protection policies and standards
  • Prepare consumer protection compliance reporting materials

Qualifications

• 10+ years of experience in the risk and compliance
• Bachelor's degree required
• Experience with consumer protection requirements, including UDAAP and Regulation E is a must have
• Experience preparing for regulatory examinations (CFPB preferred)
• Experience with transaction disputes and consumer complaints
• Experience advising product teams on compliance requirements
• Experience performing risk assessments
• Experience documenting and evaluating compliance controls
• Experience developing compliance testing plans
• Experience developing compliance policies and procedures

Additional Information

At this time, Sia Partners does not intend to pursue employment with applicants who require/will require sponsorship for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status). Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for work authorization.

Our Commitment to Diversity 

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners’ DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential. 

Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas: 

• Gender equality (global Gender Equality Index score of 91/100 for FY19-20) 

• LGBTQ+ 

• Race & Ethnicity 

• Working Parents 

• Disabilities 

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. 
To learn more about our mission, values, and business sectors, please visit our website. 

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.