Senior Contact Center Recruiter

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com .
Role Description and Mission :
Recruits, researches, screens, interviews, and refers job candidates for job openings as well as manages the recruiting efforts of the local recruiting team . Utilizes established network of contacts and coordinates with advertising agency to help identify new candidates. Communicates and coordinates with candidates and hiring manager to ensure smooth operation of the interview process. Documents statistics to be analyzed for identiying and reporting trends and developing best practices within the function.
Key Outcomes :

• Confers with management and supervisors to identify personnel needs, job specifications, job duties, qualifications, and skills.
• In partnership with head of talent acquisition, develops regional sourcing strategies and leads in their implementation.
• Manages/coordinates the efforts of the local recruiting which includes prioritizing daily focus, communicates performance versus goals and provides supporting coaching and feedback
• Initiates contact with possibly qualified candidates for specific job openings.
• Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements, and to provide information about the organization and position.
• Screens and refers candidates for additional interviews with others in organization.
• Participates in the development of recruitment programs, budgets, and collateral, such as brochures about the organization and its opportunities.
• Coordinates with the advertising agency to write and place job advertising in various media.
• Accepts internal job posting requests and communicates job openings for internal and web posting.
• Coordinates participation in, sets up display, and works at job fairs.
• Maintains contacts with schools, alumni groups, and other public organizations to find and attract applicants.
• Makes public presentations at schools, organizations, and job fairs regarding the organization and opportunities.
• Works with external recruiters and employment agencies to identify and recruit candidates.
• Utilizes Internet online recruiting sources to identify and recruit candidates.
• Arranges travel and lodging for out-of-town applicants.

EDUCATION: College Degree or equivalent work experience
EXPERIENCE: 2-4 years related experience in the human resources field. Familiarity and working knowledge of employment laws. Prior experience managing the work of more junior associates.
SKILLS: Excellent written and oral communication skills required. Possesses good judgement and ability to gather information and make decisions based on that information.
WORKING RELATIONSHIPS: Daily interaction with both internal (hiring managers) and external (candidates) clients.
ADDITIONAL REQUIREMENTS: Additional hours may be needed. Represents CCAS to the public at job, college fairs as needed.
Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, TX and V

D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy .