Senior Content Developer

Company Description

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

Job Description

Responsibilities*
Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes
Contribute to the documentation for our Viareport product line, which includes working with engineers and other subject matter experts to deliver comprehensive and consistent content.
Contribute to online training content such as scripts and videos
Install and use assigned insightsoftware products, and develop an in-depth understanding of them
Support multiple product lines concurrently
Adhere to processes, standards, and schedules for documentation and curricula
Achievements/Goals*
Develop knowledge of the Viareport product
Develop strong working relationship with both the Viareport team and User Enablement
Gain knowledge in our development toolset and standards
Participate in projects when needed
Complete available product and appropriate development courses

Qualifications

Qualifications / Requirements*
Required Qualifications/Experience:
Bachelor’s degree in technical writing, English, or other major
7+ years of technical writing experience in a software company
Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience
Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents
Knowledge of HTML, XML, and related technologies
Familiarity with structured documentation and single-source authoring
General knowledge of IT-related concepts
Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning
Curiosity about technical processes and tools
Preferred Qualifications:
Experience in Information Mapping, task-based documentation, content strategy
Experience with style guides such as the Microsoft Writing Style Guide
Familiarity with tools such as Madcap Flare and the Adobe Technical Communication Suite
Familiarity with developing in-app guidance using tools such as WalkMe or Pendo
Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.