Senior Conversational AI Designer

Job Description

About the Role:

We are looking for a talented curious and highly motivated Senior Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.

In this role you will lead with vision and collaborate with other designers researchers technologists and product stakeholders to craft effective and exceptional experiences through data-driven design.

What You'll Do:

• Lead design vision and execution for AI-based conversational and multimodal experiences advocating usability and user-centered design principles.

• Develop and promote conversation design best practice standards reusable interactional patterns and processes.

• Deliver effective design documentation to communicate experience requirements design principles best practices prototypes and multimodal flows to convey voice forward interactions that leverage AI.

• Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes participating in clinic sessions analyzing brainstorming ideating etc.

• Build strong relationships with internal stakeholders to understand priorities collaborate on actions to implement product and service solutions and ensure a connected end-to-end user experience.

• Identify track and monitor industry/experience trends and drivers of customer needs and satisfaction.

• Lead visualization of experiences using storyboards customer journeys user flows low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI

• Balance user needs technical constraints and product objectives to solve problems effectively crafting world-class multimodal user experiences.

Your Skills & Abilities (Required Qualifications):

• 5+ years creating conversational design experiences.

• Ability to combine vision with strong creative design execution.

• Strong portfolio with work samples showcasing expertise craft aesthetics and depth of thought.

• Experience designing for Generative or Agentive AI-powered experiences

• Understanding of machine learning & natural language processing (NLP) fundamentals.

• Experience incorporating research into the design process.

• Subject-matter expert. Ability to work independently be organized self-motivated and have attention to detail.

• Excellent written visual and verbal communication skills.

• Proficient in common design tools (e.g.Figma VoiceFlow ProtoPie etc).

• Demonstrated experience documenting for voice-only voice-forward and multi-modal experiences

• Demonstrated experience creating interactive prototypes for multimodal experiences (voice sound visuals touch chat etc)

• Familiarity with platforms such as Salesforce Service Cloud Einstein Bots Prompt Builder and Google Vertex AI.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Deep understanding of Generative AI for Conversational Experiences foundational elements of Conversation Design and LLMs.

• Ability to communicate technical concepts to a non-technical audience (verbal and written).

• Ability to work effectively within an environment that leverages robust design systems and libraries while seeking to delight and impress users with innovative concepts  and experiences.

​Compensation:

• The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

• The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position as well as geography of the selected candidate.

• The salary range for this role is $106000- $163000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

Sponsorship: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc.).

About GM

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Why Join Us

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Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

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