Senior Core Systems Analyst

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Senior Core Systems Analyst

ACCOUNTABILITY STATEMENT Senior Core Systems Analyst will provide technical and project leadership with a team of core system analysts in configuring and developing solutions within the core financial system to help business lines. The incumbent will work with key business areas through an understanding of system application knowledge and business operational workflows, to maximize the core financial system's potential and use; all while supporting the Information Technology operations. The incumbent will provide input in the evaluation of new products and services and recommends action in pursuit of improved performance or changes to existing products and/or services to better aid operations, end-users and/or members, as it relates to the core financial application. Under limited supervision, the incumbent will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The incumbent must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.

ESSENTIAL JOB DUTIES

• Analyzes, develops, and writes functional specifications for complex application systems supporting Credit Union business processes. Researches and analyzes application systems to develop an understanding of internal and/or external customer business requirements related to the core financial system.
• Assists other Core System Analyst team members in the research and development of tactical and strategic system solutions for existing system performance issues as well as applications for new systems.
• Performs as a subject matter expert and develops an understanding of internal and/or external customer business requirements as it relates to the core financial system and core ancillary applications.
• Collects and/or reviews requirements from business owners and/or Information Technology persons to develop and deliver solutions using core financial applications' functionality.
• Performs maintenance support and report writing to support end-user requests. Develops testing requirements for applications programs and assists in change management controls of the production environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.
• Assists in training, leading, and providing technical guidance to professional and technical staff assigned to core system operations analysts; acts as a lead when assigned by management for peers and/or subordinate core system analyst team members on assigned projects.
• Assist in leading the development of procedure and training documentation to support the Core System Operations team to better assist them in executing their day to day operations. Including, working with team members individually and collectively to help obtain any certifications or education requirements.
• The incumbent encounters other team members on all levels of the organization during the system requirement, evaluation, and maintenance of software applications and system. The incumbent is a resource to the organization in software problem resolution and must be an effective listener and communicator. The incumbent must set the example for team members in attitude, behavior, and work ethic.
• There are periods when extended hours are required to meet deadlines, and when incumbent will be "on call" for system problems encountered at any time; 24 hour per day, 7 day per week.
• Performs other duties as assigned.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus: Focus your full attention by carefully listening to and observing your member.
• Connect: Consistently be friendly and approachable. Demonstrate you care.
• Understand: Listen empathetically and ask questions. (70%/30%)
• Counsel: Recommend solutions based on your member's needs and objectives.
• Advance: Ensure that member's expectations were exceeded.

KNOWLEDGE & SKILLS

Required:

• Advanced principles and practices of project management and work flow analysis.
• In-depth working knowledge of system development life cycle.
• A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
• In-depth working knowledge or principles, methods and techniques used in designing, developing, testing and implementing
• In-depth working knowledge of software applications development principles, Microsoft operating systems, and Office applications are required.
• High level of analytic ability and ability to use independent judgement.
• Ability to read, analyze, interpret and apply common software and system development requirements into functional design documents.
• Capable of performing application administration to system files, parameter settings, software configuration tables and database edits.

Preferred:

• Strong understanding of software design, relational databases, knowledge of database systems stored procedures.
• Working knowledge of XML, Web Services, JavaScript, ASP and .NET technologies
• Experience with core financial application - preferably FIS' MISER Core System

EDUCATION & EXPERIENCE

Education Required:

• Bachelor's degree from an accredited college or university with major coursework in computer science, information systems, business administration, public administration, or a closely related field which includes coursework in business analysis and technical writing.
• Additional years of related experience in the field may be substituted for formal education.

Experience Required:

• Five or more years working knowledge in application development and/or system configuration support.
• One or more years of supervisory and/or management experience.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.