Senior Country Operations Lead - APAC

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

What You'll Do:

• You will lead an 18-million Euro business in warehousing operations across 10+ markets in Asia Pacific (Australia, New Zealand, South Korea, Japan, Hong Kong, Taiwan, China, Philippines, Singapore, and India).
• You will create and execute warehousing, fulfillment, and reverse logistics strategies for the region.
• You will mentor and lead high-performance teams in the Manila and remote offices while fostering collaboration and continuous improvement.
• You will own logistics costs in the P&L and identify cost savings initiatives and implement these without compromising KPI and service quality,
• You will actively pursue innovative solutions in maintaining high quality customer experience in last mile and reverse logistics.
• You will co-lead RFQ topics with Operations Managers to ensure we have the right partners in the region.
• You will identify systems requirements of markets within the scope of warehousing, last mile, and reverse logistics and communicate these to project managers and tech teams.

Who we are looking for:

• You have a university degree in Supply Chain/Logistics or a related subject. Master's degree is a plus
• You have at least 8 years of experience in warehousing, fulfillment operations, systems implementation, and contract management, with at least 2 years in a leadership position. 
• You are customer-oriented, have effective communication skills and good Stakeholder Management. 
• You have a proven track record of developing and managing high performance teams.
• You are a self-starter, have a quick grasp and an analytical approach to tasks and problems. 
• You are conceptually strong and have a can-do-mentality. 
• You have an independent and structured way of working and think process oriented. 
• You are a communicative team player and have very good English skills.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!