Senior Creative Designer

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

The Team & Role

Zuora’s Marketing team is responsible for bringing the Zuora story to life across all channels and mediums. We translate our company mission and vision into compelling messages, visual designs, videos, demand campaigns, content strategies, events, customer assets, strategic communications, and digital experiences that drive global awareness of and engagement with our brand, as well as growth for the business.

As part of the Marketing organization, the Brand & Creative team plays the critical role of defining the brand strategy and creative vision for the entire company, as well as directing and executing creative for Marketing and teams across the org.

THE ROLE AND OPPORTUNITY:

We are looking for an exceptional Senior Design Lead to join the Brand & Creative team at Zuora. Our ideal candidate is passionate, self-motivated and driven, thrives on cross-functional collaboration, and is excited to actively work to improve the people, product, and process on our team and beyond.

It’s an amazing time to join the Brand & Creative team at Zuora as we are continuing to shape the future image of the company. Zuora has a bold vision and a massive market opportunity, and if you are a talented and experienced designer who creates consistently beautiful work on high-performing teams, we want to meet you!
The Senior Creative Designer role will work closely with the Brand & Creative team, the Brand Experience team, and the Marketing team to help drive and scale world-class execution of our brand across all channels, mediums and touchpoints globally. You will interact with stakeholders across Zuora, agencies, third-party vendors and contractors. You will bring the Zuora brand to life with creativity and superior craftsmanship. Most importantly, you will also help mentor more junior designers on the team.

By leveraging your skills in content, web, and experience design, your work will be displayed on the center stage (literally) of our company’s evolution.

THE WORK + RESPONSIBILITIES:

Visual Design

You have diverse experience with everything from marketing campaigns to corporate branding across all channels

Collateral Design

You have created impactful communications using your expert knowledge of typography, composition, color theory and your artistic selection and treatment of photography to communicate effectively with audiences

Digital Design

Websites, micro sites, landing pages, email templates, representational UI, social media content, and digital ads are in your arsenal

Presentation Design

From main-stage keynotes to executive/ sales presentations, your decks tell a clean, focused story with visuals that keep viewers engaged

Event Design

You help bring experiences to life with conference guides, posters, swag, signage, and much more!

Video and/or Motion Design

You have a passion for seeing designs come to life with some experience in video, animations, or other forms of motion design that results in immersive, highly engaging content

• Develop guidelines and templates, asset libraries to help scale the brand across internal ecosystems like demand gen, product marketing, sales, partner marketing, employer branding, internal comms, and more
  
• Work with Creative Lead to evolve and expand Zuora’s visual brand language, brand identity system, photography, illustration, and video disciplines
  
• Help provide guidance for scaling any motion graphics or video templates to distribute to the overall marketing team.

QUALIFICATIONS:

• 8+ years of experience designing compelling brand, marketing, and experience creative
  
• An awe-inspiring portfolio showcasing your understanding of fundamental disciplines and principles such as color, composition, typography and photography usage across physical and digital mediums with detailed descriptions of your process, role, and contribution.
  
• You stay relevant - you understand marketing at large, plus existing and emerging design, digital media, social and cultural trends, and how to adapt to the changing technology landscape
  
• You are always looking for inspiration - you are obsessed with great brands, writing, content, design, art, photography and interiors. You collect quality inspiration from unexpected sources (e.g., outside of tech) and apply that to your daily work.
  
• You set a very high bar for the quality of the work you produce
  
• You understand and can execute Design Systems effectively
  
• Ability to think at a high, conceptual level about design and marketing strategy but also act–with speed and precision–to identify and deliver the tactical pieces that realize it
  
• Able to work autonomously to execute on a vision

• Experience in developing design systems, templates and branding toolkits

• Guidance and development of video templates or motion graphics that can be used by a non-creative
  
• Experience working in a high-volume production environment
  
• Keen eye for photography and motion/video editing experience
  
• Experience designing executive-level decks through PowerPoint and Keynote to present to C-level audiences
  
• Work collaboratively and constructively with stakeholders across the company
  
• A can-do attitude, and comfortability working in ambiguity, grey-areas and/or a fast-paced, growth-oriented organization

• Naturally creative and analytical, a conceptual thinker who also has a very strong eye for detail

• Collaborative, ambitious, results-driven
  
• Experience with UX and UI design practices: interaction flows, wireframes, prototypes, pixel perfect comps, etc.
  
• Fluent in design thinking and the tools of the trade, including Figma and Adobe Creative Suite
  
• Proficient in G Suite and Microsoft Office (especially Google Slides and PowerPoint)
  Candidates must submit a portfolio or samples of work along with their application to be considered for the role, and should expect to deliver a portfolio review as part of the interview process

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

*Specific benefits offerings may vary by country

About Zuora

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.