Senior Creative Operations Manager

As the Senior Creative Operations Manager, you will help organize and evolve our brand creative processes, systems, tooling, projects, and programs that enable the team to scale and create world class brand experiences.

• Work closely with the Brand Design Team on managing workload, assigning and triaging requests, and establishing priorities to ensure the team meets deadlines and delivers assets as needed
• Manage vendors and agency partners to help scale our team, including budget management, scope creation and approvals
• Collaborate with everyone across the Brand team and critical leaders and stakeholders in Marketing
• Lead stand-ups and project kick-offs, and participate in concept brainstorms
• Facilitate timely and clear communication between the design team, marketing stakeholders, and external partners
• Collaborate with marketing leads to determine priorities, manage key projects and problem solve requests when deadlines or asks are challenging
• Refine, improve, and scale our creative process to enhance speed and quality of delivery, standardizing processes for cross-discipline and cross-functional collaboration
• Contribute to quarterly and annual planning, representing the team’s budget, capabilities, capacity and constraints
• Audit our tools, finding efficiency across departments for consolidation, while advocating for adding new tools and resources that add value to the team
• Establish and document processes and procedures and help centralize resources and assets for ease of access
• Contribute to the planning of team events and culture-building opportunities

• Well-versed on the current trends in branding, creative, social and communications and can formulate plans that lead to the successful creation of brand experiences
• Experience designing, implementing, measuring and optimizing programs, processes, structures and/or systems for improving organizational efficiency
• Experience working within an internal agency or creative agency operations environment
• Proficiently understand the complex needs of creative and marketing teams, and effectively communicate the creative perspective and point of view to non-creative stakeholders
• A champion for Brand Creative and the Design inside and outside of GitLab
• Positive approach to problem solving through analytical thinking and operational efficacy
• Ability to prioritize multiple projects and tasks, manage changes, and reliably meet deadlines
• A genuine passion for brand creative and creative operations; track record instilling operational excellence for a creative team
• A strong creative eye and the ability to be a brand steward

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

• Ensures successful completion and review of design requests
• Reduces the turnaround time for the project intake and triaging process of design requests
• Scales the design team quickly with vendors/contractors during high workload volume time periods
• Increases the effectiveness of our creative design process

To find out more about the compensation for this role, please apply to a role first. After completing a preliminary screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

The base salary range for this role’s listed level is currently $77,300-$140,800 for Colorado residents and $77,200-157,300 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.