Senior CRM Architect, Sales Domain

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Comcast Business Services is hiring a CRM Architect to help drive growth in our sales space. Join the ambitious team helping to support the buildout of new technologies on our latest billing and software platforms.

You will help guide multiple teams developing interfaces across all of our customer segments - providing consistency and thought leadership. The CRM Architect is ultimately responsible for promoting the use of industry and Company technology standards as well ensuring successful integration between our SaaS and custom development platforms. Monitors emerging technologies and technology practices for potential use within the Company. Designs and develops updated infrastructure in support of one or more business processes. Helps to ensure a balance between tactical and strategic technology solutions. Considers business problems end-to-end: including people, process, and technology, both within and outside the enterprise, as part of any design solution. Mentors, reviews codes and verifies that the object oriented design best practices and that coding and architectural guidelines are adhered to. Identifies and drives issues through closure. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment.

Job Description

The successful CRM Architect will act as a face for technology with various business stakeholders. While being a contributing member of the Sales Domain Solution Architecture team, defining the strategic future state architecture, you will also be a part of the Dynamics team, working closely with the development leads in order to see your designs come to life.

What You'll Do:

• Ensures programs are envisioned, designed, developed, and implemented across the enterprise to meet business needs. Interfaces with the enterprise architecture team and other functional areas to ensure that most efficient solution is designed to meet business needs.
• Ensures solutions are well engineered, operable and maintainable.
• Configure first, code second solution mentality while keeping scalability in mind.
• Tracks and documents requirements for platform/ecosystem projects and enhancements.
• Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture.
• Stay up-to-date on upcoming releases to the CRM platform to proactively identify compatibility issues and opportunities to implement new features.
• Evaluate new technologies and patterns that help to enhance the user experience, increase the speed of delivery or improve quality of implementations.
• Collaborates on solutions with senior technical leaders.
• Plans and designs new or upgraded systems. Interacts with departments to implement improvements in process.
• Develops solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology management.
• Mentors team members in relevant technologies and implementation architecture.
• Collaborate with developers, architects and CRM support network to ensure features and customizations are architected and built in adherence to best practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Supports the full SDLC, including development, testing, code promotion and warranty support for the product in production.
• Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.
• Develops proposals, hardware/software changes and other capital expenditure projects.
• Promote a DevOps culture - where the team is expected and empowered to own each aspect of the development, promotion and operation of their code
• Other duties and responsibilities as assigned.

What You'll Bring:

• BA/BS or Associate degree in Computer Science, Software Engineering, MIS or related field
• Experience integrating CRM with other UI & middle tier technologies
• Must have at least 5 years of experience with a Sales CRM platform
• Preferred experience with Microsoft Dynamics CRM version 2011 or later
• Preferred experience with Microsoft Dynamics 365 Customer Engagement (CE) online version, including Azure and Power Platform
• Minimum 5 years working on a CRM development team in all phases of the SDLC
• Possess working knowledge Power BI
• Experienced in developing with Java (or other OOP) and front end development with JavaScript
• Experienced in delivering releases managed in source control with CI / CD tooling
• Comprehensive understanding of SOA, technologies, testing tools and ability to author interface specifications.
• Advanced proficiency with use of Microsoft Office applications including, Word, Excel and Visio and other tools that facilitate the requirements definition and design phases of the SDLC
• Must have hands on technical expertise with C#, .NET
• Must have proficiency with Microsoft SQL Server, including SSRS and SSIS, working with Views and stored procedures, jQuery, VB Script and Web Services

Personal Characteristics:

• High aptitude for software technology and tools - strong propensity toward learning new technologies and design patterns.
• Passion for continuous process improvement.
• Driven by goals and pursuit of professional development.
• Ability to rapidly re-prioritize and handle shifting priorities while demonstrating a high degree of professionalism and adaptability.
• Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business partners.
• Ability to effectively deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations.
• Must have "can do" / "will do" attitude.
• Must be a great teammate - highly adaptive, resourceful, accountable, enjoys learning and sharing.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth!
• Respect and promote inclusion & diversity!
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.