Senior CRM Manager

THE ROLE
MAJORITY is looking for a Senior CRM Manager to join our team in Miami, Florida. In this role you will join MAJORITY’s Growth team where you will report to the Business Manager - Growth & Bank. 

In this role you will be responsible for engaging and retaining our users across all geographies and markets, leveraging our best-in-class lifecycle management tool, Braze. You will work closely together with Business Managers, Product Managers, and local Sales- and Marketing teams in the US to set your priorities and decide on the best approach to drive adoption and retention of all current and future MAJORITY services. 

KEY RESPONSIBILITIES

• Implement multi-channel retention, growth, and re-activation lifecycle campaigns
• Create and implement effective communication throughout the user lifecycle 
• Implement and evaluate experiments to improve the performance of our campaigns
• Work closely with local market stakeholders to develop a deep common understanding of our users
• Work closely with designers and copywriters to create communication that brings our brand and communication style to life in ways that resonate with our users

QUALIFICATIONS

• 2 - 4 years of experience in a similar role
• A commercial mindset and know-how of CRM / lifecycle management
• Experience working with customer engagement platforms like Braze
• Experience with one or more templating languages, HTML and CSS
• Experience with data visualization and analytics tools such as Looker
• Previous experience from working in a high growth company is appreciated
• Fluency in Spanish is highly appreciated

PERSONAL SKILLS

• Data driven with business understanding and mindset
• A creative problem solver, always finds a way to get shit done
• Team player, able to build strong relations with coworkers
• Loves a fast paced ever changing atmosphere
• Result driven individual, ready to roll up his/hers sleeves
• Reflects MAJORITY`s values. has a high integrity standard and believes in equality
  

We are MAJORITY. We are international, ambitious, kind, and love to win. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.