Senior Customer Advocacy Marketing Manager - Remote

SENIOR CUSTOMER ADVOCACY MARKETING MANAGER - REMOTE

Want to be part of an amazing team, hell-bent on crafting a better future in the customer advocacy space? We’re always looking for strategic people who are curious, data-driven, have a growth mindset and excel at creating strategic points of view by levering data and learnings to inform internal stakeholders.

We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.  

We’re looking for a Senior Customer Advocacy Marketing Manager to support a Global Team within the Microsoft Cloud Marketing organization to drive impact with one of our leading client teams. This world-class, highly visible team supports a number of Microsoft teams including sales, marketing, analyst relations, and events. This team is on a mission to grow the number of advocates who are excited to share their experience leveraging Microsoft’s leading solutions (Azure, Microsoft Dynamics 365, Surface, Microsoft 365, Power Platform among others) to accelerate innovation and drive business results.  

The Customer Advocacy Manager serves as a liaison between our internal stakeholders (product marketing, sales, etc.) and our internal operations team. In this capacity, the consultant is responsible for:

1. Creating recruitment strategies that support revenue growth objectives.
2. Meeting with stakeholders bi-weekly or monthly to keep them abreast of program outcomes.
3. Pulling data from PowerBI dashboards and gathering data from other members of the team to write a monthly reporting PowerPoint presentation and a two-to-three-page email report.
4. Presenting overviews of the Team’s charter to internal stakeholder teams.
5. Participating in customer calls when necessary.
6. Managing communications between our stakeholders and operations team when an escalation occurs.
7. Ensuring activities adhere to standard operating procedures.

What you bring: 

• 4 – 7 years of marketing experience in the B2B space preferably in the customer field.
• Expert client presentation skills with a proven track record of presenting at the director level.
• Strong writing skills (this skillset will be tested during interviews).
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal.
• A high degree of skill at interpreting data to inform strategy and provide actionable insights.
• Interest and discipline to learn about our product portfolio.
• Familiarity in the B2B sales process.
• A customer service mindset when working with stakeholders.  
• Proficiency in Microsoft Outlook, Teams, PowerPoint, Excel and Teams.
• Microsoft experience a plus. 

Who you are: 

• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers.  
• You understand why customers are crucial in today’s marketing arena.
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes. 
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member. 
• You are a highly proactive, highly organized, self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail.
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help. 
• You are highly motivated to accomplish recurring tasks and solve problems with strong focus and follow-through. 
• You demonstrate positivity and optimism. 
• You are comfortable working remotely.  

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us 
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
• Encourages innovation and experimentation 
• Understands that changes will occur and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration 
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Want to know more? 

Check us out at https://www.designit.com/. 

Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. 

 Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.