Senior Customer Advocacy Relationship Specialist - Remote

Senior Associate - Customer Advocacy - Relationship Management

Remote 7:00AM-4:00PM PT

Want to be part of an amazing team, hell-bent on crafting a better future within the B2B customer space? We’re always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by levering data and learnings.  We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.

We’re looking for Relationship Management Associates to join our global customer advocacy team to drive impact with one of our leading tech client teams. This world-class, highly visible team supports several other internal teams including sales, marketing, analyst relations, and events. 

Broadly, the global Customer Advocacy Program team (CAP) is on a mission to connect a community of customers and industry decision-makers to tackle today’s most common digital transformation challenges. Functionally, the Relationship Management team of fulfillment specialists within CAP are part matchmaker, part librarian specifically working with sellers and solutions owners to identify which customer advocates and advocacy content assets will provide the most valuable referrals and context for prospective customers, so that sellers and marketers can leverage their voices to support sales objectives across their whole portfolio of tech solutions.

The ideal candidate is ambitious, curious, solutions-oriented, highly organized, process-driven, and detail-oriented. They are comfortable working independently but can also communicate clearly and collaborate with peers as useful and guide more junior teammates over hurdles and onto greater success.  

Would you like to...

• Join a growing global team with the freedom and responsibility to design and optimize ways of working
• Quickly learn and follow standard operating procedures (SOPs) while maintaining a critical eye out for potential efficiencies in the process
• Understand the importance of managing up and sharing progress, challenges, and mistakes with leaders, while helping junior teammates learn these skills
• Execute the end-to-end management of the relationship management process, applying critical thinking to the review of sales fulfillment requests, efficiently identifying and vetting potential advocates that match requested criteria, communicating findings back to sales, and working with customer account owners to coordinate conversations between prospective customers and matching advocates, all while acting as a champion for CAP
• Manage a pipeline of ~50+ fulfillment requests and ensure the status of these leads are documented consistently
• Act as POC and escalation path for any questions around stakeholder engagement best practices  
• Coordinate meetings between prospect and reference customers following SOPs
• Engage directly with sales and customer account owners (based on a pre-established talk tracks and email templates)
• Adopt and regularly use designated tools and technology to keep track of work done and record necessary data
• Document information pertaining to request fulfillment and resolution on the database and enquire about other pertinent information based on specific instructions
• Efficiently manage pipeline of requests

What you bring: 

• 4+ years of B2B experience, preferably in sales or in the customer advocacy field
• Knowledge in all full lifecycle engagement components including, but not limited to, sourcing, qualifying, networking, relationship management, and compliance.
• Strong written and oral communication skills
• Respect and adherence to protocols around sensitive and confidential information
• Interest in technology and B2B buying journey
• Comfort working remotely
• Proficiency in Microsoft Outlook, PowerPoint, Excel and Teams

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us 
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
• Encourages innovation and experimentation 
• Understands that changes will occur, and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration
• Work remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $75,000 - $85,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. 

https://www.designit.com/ 

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