Senior Customer Advocate Engineer

• Drive Customer Centricity in the plant and lead the projects relocation and continuous improvements
• Identify the dissatisfaction & satisfaction drivers from the customer satisfaction surveys and any other feedbacks available, drill down to root causes and monitor improvement plans
• Manage the warm loop of I2P including TEX, PRB related to plant timely and effectively
• Drive and maintain ISO QMS system, SPS compliance in the responsible areas
• Prepare and be responsible for surveillance audit, customer audit, customer visit
• Leading the corrective action/ preventive action for product review/ Directive 32 review/ open findings/ Quality Review
• Manage and analyze KPIs related to customer with data accuracy and fact based driven for continuous improvements
• Receive, verify & monitor customer complaint action plan and report to QS&Q Manager
• Coordinate for Quality customer service for customer complaints
• Work closely with project team to ensure customer specific requirements met
• Customer performance tracking and follow up to meet requirement of SPS (Schneider Performance System)
• Coodinator for FMEA meeting with coreteam related to control plan/ inspection plan topic if any
• Perform product audit, internal and external audit related to quality customer topics

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Qualifications

• Bachelor degree-technical background-Mechanical engineering is most preferable.
• 5+ years experienced working with Multi-national Company in quality assurance and customer complaint
• Excellence communication and reporting skills.
• Master in 8D report, problem solving
• Understand and have experience in 5 Core Tools (APQP, FMEA, PPAP, MSA, SPC)
• ISO9001 & IATF 16949 knowledge
• Proficient English
• Work well under high pressure and tight deadlines with Can-do attitude and result oriented
• Team working