Senior Customer Data Analyst

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost.“Great marketing needs to be expensive” is a myth that 125,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.

About the role:

About the role:We are looking for a Senior Customer Data Analyst to join our data operations team. In this position, you will collaborate closely with the customer operations department. You will look for the biggest business opportunities, explain customer behavior, raise and test hypotheses, estimate customer facing teams’ efficiency, forecast future trends, and perform deep-dive analysis.

We are looking for an independent and experienced professional who would establish a strong analytical presence in the company. Interpreting data and deducting actionable insights should be your main competence, with a rich record of successful high-impact projects over your career.

Some tools we use: BigQuery, Superset, dbt, Hightouch, Mixpanel, and Airbyte.

What you’ll do at Omnisend:

• Define and track KPIs to monitor and explain the performance of the business;
• Provide actionable insights from data;
• Identify business opportunities and estimate their impact;
• Lead data-driven decision-making in a group of stakeholders;
• Build dashboards;
• Coach internal teams on best practices in data analysis to foster a data-driven culture.

We expect that you’ll bring:

• Highly skilled in data visualisation and story-telling;
• Ability to translate complex data into clear business insights;
• Experience in Superset, Power BI, Looker, Tableau, or similar visualisation tools;
• Working experience with SQL;
• Business-driven mindset;
• Good knowledge of statistical analysis;
• Education in statistics, mathematics, econometrics, economics, or related fields;3+ years of experience;
• Fluent in English;

Snapshot of your impact by the 3-month mark:

• Complete Omnisend new-hire onboarding and job-specific training for the Senior Data Analyst role;
• Gain clarity on expectations of your role and gain understanding of your team’s processes;
• Identify needs for your TEAM and ROLE and build out your OKRs for the quarter;
• Fully onboard on using the team’s tools like Airbyte, dbt, Hightouch, Dagster, and Superset;
• Gain clarity on Customer Operations teams’ processes;
• Start building the foundation of strong relationships with Omnisend teammates.

What we offer in return:

• Gross salary starting from 4200 EUR/month based on experience;
• Quarterly salary reviews;
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend;
• Working methods and best practices inspired by the best tech companies in Silicon Valley;
• Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
• Flexible working hours and remote work possibilities;
• Private health insurance;
• Unlimited access to psychotherapy;
• Workstation budget;
• Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights, etc.;
• Attractive workations and team-led team-building events.