Senior Customer Data Insights Analyst
Job Description
- Data Collection and Analysis: Gather and analyze customer data from various sources, including platform usage, feedback, surveys, and support interactions.
- Customer Insights: Provide meaningful insights into customer behaviour, preferences, and satisfaction, helping the company develop strategies to enhance customer engagement and loyalty.
- KPI Development: Define and track key performance indicators (KPIs) related to customer satisfaction, retention, and engagement.
- Reporting: Prepare regular reports and Tableau dashboards summarizing customer analytics, and presenting findings to relevant stakeholders.
- Customer Feedback Analysis: Collect, categorize, and analyze customer feedback through a variety of channels e.g. CAB, and community.Â
- Recommendations: Provide actionable recommendations to the customer function based on data-driven insights.
- Process: Contribute to process improvements across the customer function based on data-driven insights.Â
- 5+ years of experience in a high-impact analytical roleÂ
- (ideal backgrounds include: a similar analyst role at a SaaS company, a data-based consulting role, or other data strategy-type positions)
- Bachelor's degree in an analytical field or equivalent experience is desirable
- âBlack Belt/Senseiâ level of Tableau experience in designing, building and delivering visual analytics solutions
- Some programming/scripting ability is a plus (willing and able to get âunder the hoodâ if needed)
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Date Posted
12/08/2023
Views
21
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