Senior Customer Engineer

At ZEDEDA, we are passionate about building the next generation of Edge Computing solutions. ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale. If you are looking for an unparalleled opportunity to build the next generation of Edge Computing solutions, you have come to the right place. The platform team builds and manages the core systems powering ZEDEDA’s solution, allowing it to seamlessly scale and run across various geographic regions/clouds, and making ZEDEDA the go-to product for scalable Edge Compute solutions.

ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India. For more information, visit www.zededa.com

Position: Sr. Customer Engineer

Location: San Jose, California, USA

The Customer Engineering group will perform the following tasks:

EVE Hardware certification

Market place app certification

Complex PoC support

Customer issue reproduction support

Technical Documentation validation and support

Qualifications

• BS Computer Science, Information Technology or similar experience
• 8+ years experience supporting technical end-users
• Excellent troubleshooting and root-cause analysis skills
• Proven technical writing skills
• Project management skills
• Excellent communication and written skills (English)
• Good understanding of hardware appliances (Intel and ARM based) and configuration of UEFI/BIOS
• Troubleshooting capabilities of hardware appliances, in the lab or field
• Experience working with hardware OEM partners for troubleshooting
• Linux system administration & advanced Linux troubleshootingP
• ython programming and Shell Scripting
• Good understanding of test frameworks and automation tools
• Develop automation and tools for deployment and QA at scale
• Hardware virtualization working knowledge, familiar with both Type 1 and Type 2 hypervisors
• Lab management and automation skills
• Good understanding of network design, implementation and troubleshooting, specifically L2 and L3.
• Knowledge of working with RESTful APIs
• Internal and customer-facing Knowledge Base contribution
• Helpful:
• Virtual Networking/Security appliances (Silver Peak, Cisco, Palo Alto Networks)vCenter/ESXi deployments and administration, Hyper-VDocker containers, Kubernetes, Azure IoT