Senior Customer Engineer-East Coast

The Senior Customer Experience Engineer will help our Fortune 500 clients integrate Ditto.  You will become the expert on best practices for the Ditto Big Peer.  You will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the Ditto product itself.  Most importantly, you will help our customers launch and run all manner applications using Ditto. Our current customers are high profile companies and traditionally need face-to-face meetings to fully understand our product, so expect to travel once or twice per quarter to onboard new high-value customers.

As a Senior Customer Engineer you will:

• [50%] Enablement - Help developers get started using Ditto by supporting them with how-to assets, presentations, and whiteboarding sessions on video calls or in person.
• [30%] Support -  Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments, collaborate with engineering, and get issues resolved. 
• [20%] Success - Develop new use cases on Ditto and drive adoption of the Ditto platform.
• Be the expert on best practices for developing mobile applications using Ditto at scale.
• Collaborate with cross-functional groups - backend, frontend, dev ops, design, product, sales, and marketing to create a first-class experience for developers.
• Travel occasionally to meet developers in person and run workshops about developing applications with Ditto (once a quarter).

What you’ll need:

• Genuine desire to help people succeed with technology.
• 5+ years of experience as a software engineering consultant, customer success engineer, solutions engineer, or similar in one or more of the following languages: Swift, Objective-C, Java, Kotlin, JavaScript, C#/.NET
• Understanding of reactive or observable frameworks for mobile applications (e.g., React, Observable, Combine, Jetpack Compose)
• Excellent communication skills in English, both written and verbal, are critical as you will be working with developers from very diverse backgrounds, as well as with a highly technical engineering team
• Read and understand stack traces
• Write simple reproduction scripts

Nice to Haves:

• Experience contributing to open-source projects
• Bachelor’s degree or equivalent