Senior Customer Marketing Manager

monday.com is looking for a Customer Marketing Manager to oversee NAM specific campaigns and initiatives with a focus on driving customer upsell, expansion and retention. The Customer Marketing Manager NAM will be a part of our growing team and have a meaningful impact on building the strategy and execution for the region’s customer marketing strategy.

About The Role:

• All about the customer: focused on understanding what really creates value for the customer and aligning the business to deliver
• Collaborate with NAM consulting and customer success teams to develop targeted marketing programs, events and initiatives that drive customer upsell, expansion and retention
• Develop and execute C-level programs to build and nurture relationships with executive customers
• Develop and scale masterclass event series, with a focus on product education to create monday champions and masters
• Support global customer marketing initiatives, providing additional marketing touchpoints as needed, and serving as the coordinator for in-region efforts
• Collaborate with the global marketing team to understand customer marketing segmentation strategies and gaps for the region
• Utilize data-driven insights to identify and understand customer behavior, preferences and needs 
• Monitor and analyze marketing campaign performance metrics and KPIs, providing actionable insights and recommendations for optimization and continuous improvement
• Drive innovative customer marketing efforts, always leveraging industry best practices

Requirements

• 7+ years of B2B SaaS experience as a lifecycle or customer marketing manager
• Strong knowledge of customer marketing tactics and best practices
• Track record of success delivering pipeline and revenue outcomes
• Prior experience organizing customer events and campaigns
• Prior experience working with sales and customer success organizations
• You are passionate about creating delightful and impactful customer experiences. You believe in a customer-first approach to creating campaigns and your north star is helping customers succeed.
• Self-starter with the ability to use data and industry insights to make strategic decisions
• Outstanding communicator and thinker
• Experience with Salesforce.com, Hubspot and other marketing automation tools for reporting analytics and campaign execution
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Positive attitude, empathy, and high energy

Please note this is a hybrid role based out of our NYC office and requires 3 days in office. Relocation assistance is not available for this role.

Visa sponsorship for this role is currently not available.

For New York City-based hires only: Compensation Range: $145,000-$175,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.



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