Senior Customer Service Associate - Bi-Lingual French

Sutherland is seeking an enthusiastic and people-oriented professional to join our dynamic team as a Senior French Associate (must be fluent in French). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associates in this role get to handle customer interactions in fluent French like: 

Proactively process, expedite and follow up on orders in an accurate, timely and professional
manner.
Manage, coordinate and integrate all Customer Care activities to ensure customer satisfaction;
Maintain and tenaciously defend existing accounts from the competition and seek ways to grow
each account’s business;
Recommend to management ideas that would lead to improvement in the Customer Care
process
Handle incoming calls and make outgoing calls as it relates to customers’ orders or inquires
Escalate to the relevant managers immediately whenever there is a need
Ensure customer account is reviewed and the appropriate actions are taken when placing an
order due to the notation on customer’s account
Process customer’s email request within the required SLA and ensure that emails are
maintained at a professional level at all time.

Our most successful candidates have:

- Post-Secondary Certifications in French

- The ability to communicate in French fluently 

- 0-2 years of Customer Service experience

-Business to Business (B2B) or Order Management experience (a plus)

- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

- Direct client contacts technical support experience - Excellent verbal and written communication skills

- Strong problem-diagnosis and problem-solving skills

- Multi-tasking skills, showcased using several applications

- Experience working with CRM applications (a plus)

- Ability to be goals-oriented - Strong communication skills and ability to express ideas clearly 

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.