Senior Customer Service Officer

Position:
Senior Customer Service Officer
Job Description:
What You'll Be Doing

• Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
• Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries.
• Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
• Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
• Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
• Submit Customer Surveys and correct post-delivery issues

What We Are Looking For

• Diploma / Bachelor's Degree
• 3-5 years of relevant experience in a customer service / order processing job function
• Experience within the electronics or high technology industry is an advantage
• Excellent customer service and interpersonal skills
• Excellent communication skills
• Demonstrated analytical and problem-solving skills
• Skill in prioritizing requests, work, and multi-tasking

What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance
• Life Insurance
• Year-end bonus
• Performance Bonus
• 5-Day Work Week
• Growth Opportunities
• And more!

About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
For more job opportunities, please visit https://careers.arrow.com/us/en.
Location:
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
Time Type:
Full time
Job Category:
Business Support