Senior Customer Service Representative

Ready to make a difference by utilizing your talents? Join a team driven by a mission to help patients, and a culture focused on developing medical device and diagnostic solutions.

Surmodics is pursuing highly differentiated medical devices that are designed to address unmet clinical needs and engineered to the most demanding requirements. This key growth strategy leverages the combination of the Company’s expertise in proprietary surface technologies, along with enhanced device design, development and manufacturing capabilities. The Company mission remains to improve the detection and treatment of disease.

The Senior Customer Service Representative will have direct interaction with existing customers providing quality focused support regarding order placement, inquiries, concerns and other requests helping to ensure the Medical Device Business Unit hits expected forecast and growth targets.

•    Accountability for assisting a defined roster of customers utilizing our various services and products
•    Will provide back up to others in the group as needed
•    Become proficient in systems that support order processing and data summary
•    Maintain current revisions of product inserts, price lists, MSDS’s, Certificates of Conformance and tax codes and other Customer Service related Quality documents as appropriate
•    Generate order processing documentation for reagent, premixed solution and bridge coating Purchase Orders 
•    Coordinate internal requirements and groups to ensure product availability and or capacity for open PO
•    Process orders accurately, in a timely fashion and per any special customer requests or requirements
•    Communicate with customers and other departments to ensure the customer is satisfied and the company achieves its goals

•    Request and maintain accurate sales forecasts, data gathering and input for LRP – long range plan
•    Participate in customer visits and internal meetings and take responsibility for improvement initiatives for area of responsibility
•    Develop quotes in cooperation with Production, Engineering and Business Development
•    Perform routine proactive follow up calls for renewing business and booking orders

•    Associate Degree required in business administration or service related field preferred
•    Minimum 5 yrs. customer service experience, preferably with a medical company or a company servicing medical companies
•    Working knowledge of Microsoft, Word and Excel
•    Ability to multi task with focus on organizational skills
•    Strong initiative, self-starter, team player
•    Excellent written, verbal and interpersonal communication skills

Surmodics offers a competitive compensation and benefits package, including a bonus program, 401(k) with employer match, employee stock purchase plan and stock options.

Surmodics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.