Senior Customer Service Specialist

Location Designation: Remote

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

*Remote role with the expectation of coming into office 1-2 times per quarter* (Dallas, Cleveland, Tampa or Manhattan)

The Senior Specialist will be an integral part of the Group Benefits Solution (GBS) Onboarding Team. This position will participate in the review, research and controls for contracting and licensing of company Brokers. The Senior Specialist role will also provide consistent and trusted customer support to the Group Benefits Solution; and prospective Brokers. The specialist will also support the 'business as usual' responsibilities, as well as our team's broader strategic initiatives.

Responsibilities:

• Research and analysis of prospective Broker contracts to ensure compliance with company and regulatory standards and requirements for hire and retention
• Review and processing of all Broker licensing and appointment requests
• Provide guidance and trusted solutions to support the GBS team and prospective Brokers.
• Perform Quality Reviews of processes; identify gaps and suggest solutions
• Participate in stretch assignments as appropriate - special projects, technology enhancements, and strategic initiatives

Requirements:

• College degree is preferred

• 0-2 years of experience
• Strong Customer Service skills. Customer Service experience is strongly preferred
• Basic knowledge/ability to navigate Microsoft Office
• Critical thinking and decisions making skills
• Ability to communicate clearly, collaborate and build relationships
• Ability to appropriately represent the team across the company; and to outside Brokers

Salary range: $37,500-$57,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88744