Senior Customer Strategy and Operations Lead

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience at a management consulting firm or product, project, or change management at a technology company.
• Experience defining, supporting, and managing Product & Customer strategies and operational initiatives in technology

Preferred qualifications:

• MBA or advanced degree in Management, Operations, Engineering, or related fields.
• 15 years of experience in consulting, software, Internet and media industries, or early stage companies.
• Experience presenting to executives and communicating with highly technical management teams.
• Ability to motivate, mentor, and lead cross-functional teams with excellent leadership skills.
• Effective thought leadership skills and business acumen.
• Excellent written and verbal communication skills

About the job

The Core team builds the technical foundation behind Google's flagship products, and is the preferred IT partner for all organizations across Google. We are owners and advocates for core design elements, developer platforms, product experience components, privacy, security, safety, and data infrastructure at Google. We think deeply about the nature of work and fully inclusive work environments in order to deliver the right tools, platforms, and experiences. These are the essential building blocks for excellent, safe, and coherent experiences for end users and they drive the pace of innovation for our developers and other teams. We look across Google's products and IT systems to build central solutions, break down technical barriers, and strengthen existing systems. With our central position, we have a mandate and unique opportunity to impact important technical decisions across the company.

This role will be responsible for driving central strategy and operations initiatives across Core. In this capacity, you'll play a key role in delivering product and operational excellence and Google-wide business impact.

As a Senior Customer Strategy and Operations Lead, you will act as a thought partner for Core leadership and Chief of Staff teams. Through your leadership and expertise, you will partner with Product, Engineering, User Experience (UX), and cross-functional teams to lead strategic projects that drive customer centricity and business impact. You'll partner to define, drive and operationalize Core's customer-facing narrative, strategy, and capabilities.

Responsibilities

• Partner with Core's leadership team to define, launch, and drive strategic and operational initiatives.
• Lead cross-functional teams that structure and execute strategic and operational initiatives that drive customer centricity and business impact. Communicate findings to management and to the broader organization.
• Use structured problem-solving and expert program management to develop and drive recommendations through to implementation and results.
• Help manage the operations and direction of the Core Customer Strategy and Operations team.
• Prepare and deliver executive updates, articulating insights and strategies, and synthesize complex ideas into crisp concepts and action plans.