Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United Kingdom.

This role offers a dynamic opportunity to manage strategic accounts and ensure customer success within a fast-growing SaaS environment. You will drive adoption, retention, and satisfaction for high-value clients, leveraging data insights to optimize outcomes and uncover growth opportunities. Acting as a trusted advisor, you will guide customers in maximizing the value of the platform while collaborating closely with cross-functional teams including Revenue Management, Sales, and Product. The position emphasizes proactive relationship building, strategic problem-solving, and hands-on mentorship of junior team members. This is ideal for professionals who enjoy combining analytical thinking with a consultative approach to help customers thrive in a fast-paced, evolving industry.

• Drive customer adoption, retention, and satisfaction for an assigned book of accounts.
• Analyze booking trends, pricing performance, and usage data to provide actionable insights.
• Build strong consultative relationships with customers, acting as a trusted extension of their team.
• Deliver training, presentations, and guidance to help clients optimize revenue and platform usage.
• Secure annual subscription renewals and identify opportunities for account expansion.
• Monitor account health and risk, reporting on progress to internal teams.
• Collaborate closely with Revenue Management, Sales, and Customer Experience teams, providing customer feedback to inform product improvements.
• Mentor junior team members and support the development of best practices across the Customer Success organization.

Requirements:

• 3+ years of experience in customer success, account management, or related client-facing roles.
• Proven experience managing renewals and driving account growth.
• Fluency in English and French; additional European language skills are a plus.
• Experience working with SaaS platforms or the ability to quickly learn complex software tools.
• Strong analytical skills, comfortable interpreting data and deriving actionable insights.
• Exceptional verbal and written communication skills, capable of presenting to stakeholders at all levels.
• Experience delivering trainings, workshops, or presentations to clients.
• Prior experience in tech, SaaS, or short-term rental industries is preferred.
• Empathetic, proactive, and collaborative mindset with a passion for helping customers succeed.

Benefits:

• Competitive compensation with performance-based growth opportunities.
• Stock options to provide meaningful ownership in a growing company.
• Unlimited PTO and flexible work arrangements, including fully remote options.
• Private health insurance and wellness benefits.
• Opportunities for professional development and mentorship.
• Dynamic, inclusive, and diverse team environment with a culture of care and collaboration.
• Engagement in cross-functional projects and exposure to innovative technology in SaaS and AI-powered solutions.