Senior Customer Success Architect

Department: Customer Success : CSA

About The Role & Team

Amplitude’s mission is to help companies build better products.  By building best-in-class teams, we create best-in-class products that customers love.  We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect, based in India and supporting Global Customers, with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. 

 As a Customer Success Architect, you will: 

• Serve as a trusted technical hand-on operator for our customers
• Possess a mastery of Amplitude products in order to provide strategic benefit to customers in Data Audit & Taxonomy clean up 
• Assist customers in mapping the data-flow architecture between Amplitude and upstream sources — Segment, mParticle, Snowflake, BigQuery, RudderStack, etc
• Assist our customers by creating playbooks as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
• Run deep-dive investigations into data discrepancies and recommend action plan
• Audit existing Amplitude implementations against best practices — SDK version, instrumentation patterns, property naming, event-volume efficiency — and produce a scored report with prioritized remediation steps from a repeatable rubric 
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Technical Success Manager to streamline internal processes and improve data management experience for our customers

You'll be a great addition to the team if you have: 

• 5+ years in a technical, customer-facing data or analytics role — implementation, solutions/sales engineering, analytics engineering, or data consulting.
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack.
• Familiarity with cloud data warehouses, especially Snowflake and BigQuery.
• Understanding of client-side and server-side SDK instrumentation across web and mobile.
• A solid grasp of event taxonomy design and data governance principles.
• Able to collaborate across time zones with onshore architects and account teams.
• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

• Execution and customer service oriented, able to effectively prioritize, project manage and complete customer deliverables on-time and drive outcomes.